Customer Service Project

ALEYAMMA KURIAKOSE

SUMMARY

Experienced in high-level customer service support, recognized for ability to quickly master and apply new technologies & methods. Communication skills reflect excellent ability to build relationships with internal and external customers and negotiate with clients and third-party vendors.

SKILLS

Project coordinator (10+ years) with World Vision of India | MS Word (9+ years) | MS Excel (9+ years) | MS PowerPoint (9+ years) | SD System and STEP

Project coordinator (5+ years) | Technical Writing (2+ years) | Certified Medication Aide (CMA) | Certified Nurse Aide (CNA)

EDUCATION

Ph. D in Sociology (Doctor of Philosophy) Srinagar Garhwal University, India 2002 -2007 )

Masters in Sociology (M Sc) DAV PG College, Dehradun, India (1999- 2001)

Bachelor of Sociology IGNOU University Delhi, India ( 1995- 1999)

Post Graduate Diploma in Rural Development, IGNOU, Delhi, India

Computer in MS office (certificate)

Certified Medication Aide (Certificate)

Certified Nurse Aide (certificate)

Certified Home Health (certificate)

PROFESSIONAL SUMMARY

Project Coordinator: Customer Relations Coordinator, World Vision India from 05/2000-12/2009

• Nine years of social work with World Vision India.

• Proficient in MS Office

• The software of Step data feeding & entry and data transfer.

• SD system: The Dos based data transfer to other countries

• Thorough knowledge of coordination and presentation of several events of customer related programs.

• Excellent personal motivation with a proven ability to build a work

• Focused and multi-task oriented, flexible, positive attitude in challenging situations.

• Well developed skills in prioritizing the task and decision making. Strong inter-personal relationships & team concept

• Excellent analytical skills and accuracy in details of profession

• Responsible for all aspects of the Sponsorship program

• Excellent customer care & events management

• Duties include program implementation, scheduling of activities, coordination of events and community developments

• Operating monthly budget, Sponsorship relation with other countries.

• Coordination and presentation of many community development program implementation and events.

• Monitor and control implementation efforts of child development program

• Create and maintain project schedules for multiple locations in macro credit and, tracking implementations in various stages

• Develop and present internal training outline, and documentation providing project team with information and procedures for clients facing and back office activities

• Manage records to ensure that documents are complete and current for all customer & support countries communication/interactions, inquiries, complaints, comments, and actions taken.

• Commitment to excellence in word and deed, while trying to keep work areas clean and neat

• Excellent analytical power and good time management

• Answers telephone professionally

The Children’s Center Hospital Oklahoma & Spanish Cove Nursing Home, Yukon, Oklahoma 05/29/2010 -12/23/2011

Two Years of working experience as CAN: Two Years of working experience as a CNA at Children’s Center Hospital, Bethany, N W Expressway in Oklahoma and Spanish Cove Nursing Home, Yukon, Oklahoma, before re-locating to Dallas, TX, by the end of December 2011.

• Assesses and monitors patient’s condition and notifies appropriate personnel if intervention is required. Regularly demonstrates the ability to make contact with people who may be under physical and emotional stress, performs all duties in a professional manner. -

• Assists in maintaining Surgical Service Areas in orderly and clean environment. -

• Aware of good body mechanics when transporting -

• Communicates effectively with various levels of staff, physicians, patients and families -

• Consistently performs duties in an independent manner with little or no need for direction or supervision -

• Demonstrates a willingness to learn new responsibilities in providing patient comfort and nursing assistance -

• Demonstration of flexibility with regards to interruptions; functions productively throughout shift, demonstration of ability to perform work in an accurate and timely manner in periods of crisis and emergent situations where time is critical -

• Exposure to contagious diseases, know how to transport respiratory isolation patients as well as other types of isolation. -

• Informing floor unit nurse of transport and return, assists in moving patient to bed and verifies comfort of patient -

• Knocks on patient’s door before entering; identifies self to patient and reassuringly informs patient concerning transfer. Ensures patient is comfortable while supplying pillows and warm blankets -

• Provides any special equipment necessary for transport issues -

• Recognizes and performs duties which need to be performed although not directly assigned; strives to always put time to good use. -

• Refers concerns to appropriate personnel -

• Transports patients to and from the Surgical Services Areas, asks for assistance if needed -

• Verifies patient identification with the name band. Maintains confidentiality of patient records while transporting the patients with required medical support

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