application/CV

IRISH JAJAM DE CASTRO

PROFILE

A responsible person with strong work ethics and skills. Able to adapt to new environment,able to share my knowledge and willing to learn new procesess involved in Hospitality Industry.

EDUCATION

Philippine Womens College

Bachelor of Science in Hotel & Restaurant Management 2003

Juna Subd., Davao City, Philippines

WORK EXPERIENCE:

NORWEGIAN CRUISELINE September 2007 – April 2012-

Junior WAITRESS (September 2007 – January 2012)

Responsibilities:

• Assists a Waiter with the service for food and beverage of an assigned station/team in the restaurants. Rotates throughout the Buffet and Room Service as assigned by management.

• Ensures that guests are consistently provided with courteous, prompt and efficient service according to company standards.

• Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.

• Complies with all company policies, rules and regulations.

• Follows and is compliant with all Public Health rules and regulations.

• Responsible for safeguarding all equipment and materials required for operation by adhering to proper handling procedures.

• Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.

• Complies with sequence of service for food and beverage, and follows the lead/instructions of the Waiters to ensure timeliness of service to guests.

• Ensures satisfaction of service with guests in assigned station and assists with or resolves any service and/or product deficiencies that may occur.

• Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.

RESTAURANT HOSTESS (January – April 2012)

Responsibilities:

• Handling Group Dining Reservations

• Provide more choices to the guests with regards to dining times.

• Handling guests requests and reservation locations.

• Assist with phone reservations and reservation desk.

• Assist the wait staff and galleys in preparation planning and handling of guests special diets and allergies.

REFERENCES

Sulpicio Untal Mindanao Microfinance Council

Matina, Davao City

+639*********

Carlos T. Del Rosario Baranggay Captain

Brgy., Sto NiÑo, Tugbok District

Davao City, Philippines

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