Customer Service Representative
Resume:
Andrea Hart
***********@*****.***
Atlanta , GA 30331
Objective:
Professional Customer Service position with an opportunity to enhance relationships with customers while increasing sales and profits.
Education:
Dental Assistant Certificate: DCI Dental Careers, Marietta, Georgia: June 2001. Bartending Certificate: ABC Bartending, Marietta, Georgia: Dec. 2004
Employment:
Customer Service Professional, Dentition Dental LLC Atlanta, Ga
Process and input all customer orders and check computer for product availability. Provide pricing on new products and capital equipment to customers. Handle return goods authorization process according to dental procedures and assure proper credit is given to customer. Maintain a good working relationship with customers by responding to all inquiries and complaints concerning dental work , invoices, insurance payments, in courteous and efficient manner. Furnish shipping and tracing dental orders to the office as required and maintain damage records and back-order logs. Maintain computer and server database.
Mar. 2010 – present
Customer Service Representative Mareboo Dental Tucker,Ga
Responded to all telephone calls in a quick and courteous manner Interfaced with patients on phones and answered questions regarding dental needs, procedures , pricing, appointment dates. Effectively resolved problems related to Customers requests. Escalated any operational and/or emergency issue (regarding services and processes of payments) that can not be resolved, or could potentially cause issues to a large number of customers. Consistently met established productivity and monthly goals . Logged all completed procedures into database for tracking and insurance and reporting purposes.
April 2008– Dec 2009
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