Customer Service Technician
Resume:
Paul Lee
South Boston, MA **127
*********@***.***
__________________________________________________________________________________
SUMMARY
Electronics Technician with over 10 years of experience servicing both large scale and component level systems. Skilled at assembly, prototyping, testing, installing, troubleshooting and maintenance. Excellent customer skills. Maintains safe and healthy work environment by following organization standards and legal regulations, reporting needed changes. Reliable and dependable contributor.
EXPERIENCE
Self Employed, Boston, MA 2009-Present
Technician
• Service component level electronics, audio visual equipment, surveillance
CCTV category 5 wiring.
• Work on wide variety of equipment, both in the field and in-house.
• Create disk partition, image and perform disk cloning using ghost 2002 software
• Install hard drives, networking cards and memory.
Doble Engineering, Watertown, MA 2007-2009
(Contract through GCR)
System Technician
• Performed system level testing of high voltage power unit using various tools
including voltmeters, frequency counters and distortion analyzers.
• Installed and tested amp and volt boards to ensure they were working properly.
• Ran final tests on units before shipment.
• Recorded, tested and modified test data according to sales orders from database.
Scheidt & Bachmann, Burlington, MA 2005-2007
(Contract through GCR)
E/M Technician/Customer Service Representative
• Worked on large scale project installing and supporting Charlie Card systems for
MBTA including gates, screens, machines and TVM's (Ticket Vending Machines).
• Produced product by performing cable and/or harness installation and following
electrical drawings and schematics.
• Maintained manufacturing work flow by following policies and procedures.
• Performed installation by using hand tools, punches, crimpers, calipers, multimeters
and light soldering.
• Responded to 2nd level call support and worked to fix, update or replace hardware and
software components.
• Performed component level debug on fare machines.
• Installed and troubleshot new machines and utilizing hand and power tools.
• Worked on handheld devices and performed repair, troubleshooting, and software
upgrading and replacement.
Antronics Inc., Waltham, MA 2001-2004
Field Technician
• Installed and repaired CCTV Systems at Logan Airport, Hanscom Air Force
Base and other major venues.
• Experienced at component level trouble shooting and repair.
• Serviced computers, repairing and installing software cat 5 wiring for networking.
• Installed and serviced security hardware including keypads and access cards.
• Ran fiber optic cable.
• Diagnosed and troubleshot network connectivity such as TCP/IP network printer
and remote access.
Teradyne Corporation, Boston, MA 1997-2001
E/M Technician (Contract)
• Troubleshot, tested, and built new prototype machine designed to test circuit
boards.
• Worked with engineers, sketches, and schematics.
• Used multimeters, oscilloscopes and DVM's.
• Utilized drill presses to modify control panels.
• Analyzed and troubleshot circuit boards and programmed eprom chips.
• Assembled complex prototype machinery.
• Designed and installed modifications to pcb test equipment.
• Traced electronic schematics, block diagrams and wire diagrams and installed
customized surveillance equipment and low voltage systems.
• Analyzed circuits and troubleshot problems.
You Do It Electronics, Needham, MA 1996-2004
Sales/Service Representative
• Provided customer service.
• Answered questions regarding electronic equipment.
• Conducted troubleshooting.
• Worked in parts department.
• Maintained stock displays on retail floor.
EDUCATION
RETS Electronic School, Boston, MA, Certificate, Electronics
1980 hours of lab work and theory in:
o Basic Electronics Radio and Television
o Advanced Electronics Digital/Industrial Robotics
o Solid State Electronics Communications
o Personal Computer Electronics Technology Electronic Test Equipment
Air Force ROTC, Certificate, Computer Programming
Paul Lee 212-***-**** *********@***.**
Contact this candidate