Training Management
Resume:
CURRICULUM VITAE
A.BHAGYA LAKSHMI
MALLIKARJUNA NAGAR Contact :966-***-****
HYDERABAD - 500 047 E-mail:***************@*****.***
Career Objective:
To play an effective role in achieving the business objectives of the Company
To accept challenging jobs and to achieve targets within specified time frames
To be able to accept change towards a more constructive development
Strengths:
Over Five years of rich Experience.
Proven ability in maintaining high level of customer servicing and customer satisfaction.
Very good communication skills.
Ability to lead, guide and mentor a team. Strong ability in identifying the skill sets of team members and equal ability to integrate them to translate into profitable ventures.
Academic Qualification:
MBA ( HUMAN RESOURCE )
Bachelor of Commerce
Diploma in Architectural engineering
SSC, Railway Girls High School
Professional Experience:
1. DEC’10 to TILL DATE:
Position Held : OPERATION EXECUTIVE (BACK OFFICE)
Organization : SHAREKHAN LTD
Responsibilities:
To solve the client issues like welcome kit, Withdrawal request, Passwords, Settlement enquiry, Funds transfer, Account status details, Order status, Balance enquiry, Prepaid AMC Schemes updations, Account closures.
Ledgers, Brokerage updation, IT Returns statement.
Mutual fund Dematerialization, Mutual KYC, Mutual fund offline to online conversion, Commodity offline to online conversion, Commodity account activation.
Dematerialization, Rematerialization, Delivery instructions, DIS Booklet request.
KYC forms punching and verification.
Handle banking transactions like cheques pay in & payout.
Giving training and service to new branches, power brokers and franchises.
MIS and reporting experience.
Documentation and record keeping.
Informing the client to about their dues, and convincing them to repay the dues.
1. SEPT’09 to NOV’10:
Position Held : TRAINING & DEVELOPMENT IN
HR MANAGEMENT (PROJECT ).
Organization : MORE SUPER MARKET.
ADITYA BIRLA GROUP.
Responsibilities:
Prepare training budget for department or organization.
Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
Analyze training needs to develop new training programs or modify and improve existing programs.
Conduct or arrange for ongoing technical training and personal development classes for staff members.
Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
Conduct orientation sessions and arrange on-the-job training for new hires.
Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
Train instructors and supervisors in techniques and skills for training and dealing with employees.
Develop and organize training manuals, multimedia visual aids, and other educational materials.
Develop testing and evaluation procedures.
2. FEB ‘07 to ’AUG’ 09:
Position Held : HR.EXECUTIVE.
Organization : PETER ENGLAND FASHION RETAIL LIMITED
ADITYA BIRLA GROUP
Responsibilities:
Ensuring timely initiation and proper compliance of statutory requirements
under various labour laws.
Ensuring disbursement of statutory minimum wages, and review of skill grades
and wage rates if warranted
Obtaining/generating and maintaining the requisite statutory records relating to
attendance, overtime and earnings of all workmen at the site.
Ensuring that overtime work and its payment are in accordance with the
statutory requirements
Arranging, maintaining and rendering medical first aid to workmen of the site,
as and when need arises
Arranging hygienic up-keep of labour camp(s), site canteen(s), sanitary facilities
and crèche/rest rooms at all times
. Displaying the specified statutory notices in accordance with labour laws and
updating them, as and when required
Implementing all rules, procedures, directives etc. applicable under various
statutes including those prescribed by the Management
Installing and operating the internal systems of the company in relation to
attendance recording, overtime work, wages records, statutory deductions and
any other specified matters
Reporting the labour strength, attendance, PF Coverage, IR & WC cases, Black
listed workmen, overtime details, cost information of labour wages and related
expenses to management and to the IR Dept periodically
Liaisoning with labour department, job related government officials, the
workmen, sub-contractors and special agencies to maintain good industrial
relations and to ensure full statutory compliances
3.FEB 2006 till Feb 2007:
Position Held : SR MEMBERSHIP SERVICE REPRESENTATIVE
Organization : RELIANCE FRESH
Responsibilities:
Telecalling: I’m responsible for making calls to the existing members and non members of the RELIANCE R-ONE...and enrolling them for various programs by educating them about the same.
Organizing various activity’s at our activity centre as per the instructions provided by our superiors.
Registering and assisting the people who are attending the activity.
Assisting the customers and collecting the feed back.
Handling and solving the queries.
Managing the gift vouchers.
Audit and dispatch the membership forms.
Regular announcements about the Hot Offers.
Technical Skills:
Operating Systems: Windows98,2000
Packages: MS Office
Typing: High Speed.
Strengths & Expertise:
Communications skills and public relations
Hardworking
Ability to lead a team and to meet deadlines
Comprehensive problems solving abilities and ability to grap things quickly
Capable of learning things quickly and delivering solutions as an individual and as part of a team.
Personal Details:
Name : A.Bhagya Laxmi
Father Name : A.Mallaiah
Date of Birth: : 01st July 1982
Martial Status : Married
Nationality : Indian
Languages known : English, Hindi, & Telugu
Declaration:
I am confident of my ability to work in a team. I can work under pressure, I hereby declare that the information furnished above is true to the best of my knowledge.
Date:
Place: (A.BHAGYA LAKSHMI)
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