Customer Service High School

Sandra K. Perry

**** ******* ******, ** - ******, IL 60076 - 847-***-**** - **********@*****.***

OBJECTIVE

Obtain a challenging position with a company that has both stability and room for advancement so I can utilize my over twenty years of skills, proven accomplishments and expertise as a senior customer service professional.

QUALIFACATIONS

Excellent problem solving skills with the ability to develop solutions that satisfy both the customer and the employer

Professional and personable in relating with clients and coworkers

Strong phone skills with a pleasant and clear speaking voice

Self motivated and effective in working with a team as well as independently

More than 5 years of experience with various computer software programs

WORK EXPERIENCE

Customer Service Specialist September 2008/October 2009

American Louver, Inc., Skokie, IL

Processed orders received via email and fax from our vendors

Assisted the sales team with initial calls to potential customers

Answered calls from vendors assisting them with pricing, product information and resolved issues regarding their orders

Chosen to fill in for the switchboard operator during breaks, lunches and vacations

Consumer Relations Representative July 2007/September 2008

RainSoft, Inc., Elk Grove Village, IL

Processed parts and equipment orders for more than 1000 independent Rainsoft dealers

Answered technical questions of consumers from all over the US and Canada

Assisted dealers to assure superior service to inherited customers in their territories

Traced shipments, processed replacement orders as well as issued call tags

Investigated problems related to equipment serial numbers and inventory count

Customer Service Support March 2006/July 2007

Career Temporary Services, Des Plaines, IL

Heavy contact with vendors

Processed high volume of orders via phone and fax

Answered all questions and resolved their issues

Responsible for setting up new accounts

Traced shipments, check stock, confirmed delivery information and issued call tags

Auto Print Assistant/Customer Service Account Specialist April 2002/December 2005

Materialogic, Inc., St. Louis, MO

Within a few months was granted full responsibility to proactively maintain client relationships with numerous corporate accounts

Assisted customers via phone and email with their business card and stationary orders

Helped customers with the process of internet ordering, as well as entered orders, checked order status, and traced lost orders

Filled in for the switchboard operator during breaks, lunches and vacations

Customer Account Specialist March 1999/December 2001

DocySytems, Inc/Airlines Reporting Corporation, Morton Grove, IL

Assisted more than 300,000 travel agencies with airline magnetic airline ticket orders

Traced lost and stolen tickets in correspondence with the warehouses

Assigned to manage a new phone system that serviced two major clients with their customer service needs

EDUCATION

Diploma, Peoria Central High School, 1983, Peoria, IL

Currently studying for Microsoft Office, Oakton Community College, 2010-2011

References are available on request

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