Manager Quality Assurance

Brian K. Ellis

**** ********* *** *************, ** 30043 678-***-****

SUMMARY OF QUALIFICATIONS

• 10+ years supervisory experience within satellite and cable industry

• 3+ three years with United States Army including time served in Desert Storm (U.S.Veteran)

• Experience training and developing technicians

• Versed in AC/DC electronics; able to assemble/disassemble electronics and PC’s to component level

• Skilled in diagnosing, troubleshooting and repairing electronic circuits using power meters, digital multi-meters and oscilloscopes

• Able to read and interpret schematics and technical manuals

• Knowledgeable in MS Excel, MS Word, MS PowerPoint, MS Outlook, and AutoCAD

• Development and participated in presentations and business strategies

• Microsoft XP and Vista, MS Word, MS Publisher, MS Excel, MS Outlook

EDUCATION

ITT Technical Institute- Duluth, GA

Pursuing Associate of Science Degree in Computer and Electronics Engineering Technology Anticipated Graduation Date: Sept. 2012

• Received Academic Honor Award

(Attending evening classes and available for full time work)

PROFESSIONAL EXPERIENCE

Dish Network September 2000- August 2011

Field Service Manager

• Oversaw team of 30+ technicians ensuring safety, compliance and quality customer care

• Ensured that each team member adapted to new technology and adhered to compliance policies

• Responsible for routing technicians departures and arrivals

• Reconciled daily inventory on a value of $10,000 per van

• Developed 30 + routes and ensure technicians assigned to at least 3-4 jobs daily

• Providing coaching session twice per month to each technician via thorough ride- along

• Provide safety guideline and quality assurance training to team twice a month

• Consistently manage/communicate with 6-10 private contractors along with my direct reports

• Monitor the completion of technician assignments daily

• Maintained industry knowledge and technical skills via participation in Dish University courses

• Assisted with the recruitment process( tested, interviewed and frequented local job fairs)

• Assisted with counseling of employees for peak performance

Dish Network

Field Service Specialist (III-Team Leader) September 2000- October 2003

• Completed standard satellite system installation in residential customer’s homes and commercial sites

• Trained entry level technicians to complete proper installations

• Interacted with managers daily to meet productivity goals and daily technical expectations

• Acted as manager- when the manager is on leave or unavailable

• Served as a liaison between management and employees to resolve technical and personal issues

Field Service Specialist (I-II)

• Completed and maintain installation of Dish Satellite Systems on an average of 35-40 jobs monthly

• Reconciled daily inventory on a value of $10,000 per van

• Completed daily/night reports

• Tested and installed systems to ensure compliance with government and corporate standards

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