VP, IT

C. Michael Lehman

***** ******** ****, *********, ** 20850

Phone: 301-***-**** Email: *********@*****.***

Technology Leader: Program, Infrastructure, and Operations Management

Results-proven executive with more than 15 years of international IT experience in various industries including high-tech, manufacturing, telecommunications, DOD, healthcare, insurance, life sciences, commercial, manufacturing, and biotech. Hands-on management of technical/business teams in providing IT operations and support for companies with over 9000 employees, 1850 servers, and 90 global locations.

Provided technical and customer-centric leadership that…

Creates a solid, stable, scalable technology foundation for global business growth – expanded, matured, and managed IT operations for a company that grew from $3.8B to $4.9B in 1 years, including launch of 5 new offices with combined acquisitions of 3 companies and 1 divestitures. The Global datacenter supported $400K in revenue per hour supporting 15 million members,

Builds order and organization out of chaos – managed all IT global operations, creating streamlined, highly efficient processes and transparent operations to provide top-notch support employees during frenzied period of acquisition growth and opening/closing of many offices throughout the world.

Program Management (PMO): managed concurrently 90+ major infrastructure and application projects and enhancements though the entire project/product cycle (SDLC).

Provides outstanding service to customers – spearheaded initiatives that continuously improved performance in virtually all key metrics including response times and resolve times while maintaining 99.98% server availability (internal private cloud) and network availability 99.95% and consistently holding costs 5% under budget.

Provides outstanding service to customers - Overhauled aging IT infrastructure and launched companies into emerging and more reliable, cost-efficient technologies. Pioneered efficiency and productivity improvements through ITIL/MOF and COBIT frameworks. Championed development and implementation from the ground up of an ITIL-based support organization for incident management. Experienced providing leadership in meeting HIPPA, HITECH, SOX, PCI, SAS70, and FDA regulatory requirements (21CFR Part 11).

Recognized by TechCouncil of Maryland. Finalist for 2010 IT Rising Star award for the state of Maryland.

PROFESSIONAL EXPERIENCE

Title: Vice President, IT Enterprise Operations (Present)

CATALYST HEALTH SOLUTIONS (CATALYST RX) is a $4.9B full-service pharmacy benefit management company; Company currently manages more than 15 million members due to the three mergers in the past 18 months.

Responsibility: Manage IT Infrastructure and enterprise operations which includes data center operations, technical engineering, networking, service desk and site support operations, production operations, VOIP, applications, quality testing, security, business continuity, and SOX and SOC auditing.

(IT Expense Budget $22.4M and Capital $32M Budget with 96 FTEs and outsource personnel)

Key Accomplishments:

Develops strategic plans and implements the objectives to ensure the information technology capabilities are responsive to the needs of the company's growth and objectives

Overseeing the development, design, implementation and migration of custom web applications (Java and .Net) and third party applications and Oracle/SQL databases to new datacenter.

Manage 7x24 infrastructure, application, and technical engineer personnel (96) to support the business growth of $3.8 to $4.9B in 1 year.

Lead IT infrastructure and operations due diligent, TSA negotiation for merger and acquisition teams.

Lead Day 1 IT activities for Walgreens merger.

Implemented new green Tier 3 datacenter in a co-location facility and setup a new internal cloud environment.

Transformed existing support staff from 1 shift on-site to 7x24 FTE managed services support model

Negotiated enterprise agreements with Microsoft, Oracle, and Hewlett Packard.

Title: Information Technology Leader, IT Enterprise Operations (2007-2010)

LIFE TECHNOLOGIES, FREDERICK, MD $3.4B global firm that provides biotech products and services that support academic and government research institutions and pharmaceutical and biotech companies worldwide

Responsibility: Hands-on management of the Global Datacenter and DR which includes Windows/UNIX/Storage Engineers, Project Managers, Oracle/SQL DBAs, CNC, SAP Basis, Network, and Data Center personnel sites

(Expense Budget $12.4M and Capital $3.5M Budget with 53 FTEs and 20 vendor’s outsource personnel)

Key Accomplishments:

Manage 7x24 infrastructure and engineer personnel to support the business growth of $1.4B to $3.4B in 3 years.

Implemented a new green Tier 3 datacenter and NOC and combined three datacenter locations into it without affecting any production system’s availability.

Implemented a global consolidated ERP and HRIS system and combined and retired 6 ERP systems.

Transformed existing support staff from 1 shift on-site to 7x24 global FTE/outsource support model and reduced global support costs by $1.04M by using outsourcing and vendor partners.

Traveled national/international to meet with business customers to setup business requirements and hardware and application’s SLAs.

Exceeded enterprise systems availability goals of 99.98% (JDE World, E-1 ERP, SAP, GIS, Siebel, Agile, Oracle Database, and eCommerce Web Applications)

Successfully negotiated Enterprise Agreements with Microsoft, Hewlett Packard, EMC, and Oracle.

Wrote, negotiated and managed multi-million dollar vendor performance agreements with SAIC, Satyam, and SYSTIME

Developed and implemented Strategic Information Technology Plan and prepared the IT portion of the budget submission.

Title: Director, IT Enterprise Operations (2005-2007)

LIFE TECHNOLOGIES (INVITROGEN), FREDERICK, MD -- $1.0B global firm that provides biotech products and services.

Responsibility: Manage the Global Datacenter (GDC) and DR sites (Budget $8.2M). Develop the overall structure and direction for the implementation of a Global Datacenter environment that will support company organization and provide more effective and efficient support for growth and enhancement of business opportunities.

Key Accomplishments:

Implemented VMware, Citrix, HP Blade Technologies, and HP Business Availability Center (and integrated into Remedy)

Established a new disaster recovery remote site and strategy for IT Enterprise Operations.

Reduced systems administrative costs by global server consolidation and contract re-negotiation.

Set global IT company infrastructure standards, server/desktop image management, and software deployment (using SMS/Altiris).

Deployed, troubleshot, and provided customer support of Intel/RISC-based/Itanium computer systems (HP-UX), blade servers, and EMC storage for a global workforce.

Analyzed complex business needs presented by the user community and/or clients and recommend technical solutions to technical and non-technical audiences

Title: Director, SPACEWAY Information Technology (2003-2004)

HUGHES NETWORK SYSTEMS (HNS), GERMANTOWN, MD: The HNS’s SPACEWAY system is the next-generation KA-band Spot Beam technology satellite to offer single-hop IP connectivity to the domestic United States. Total program investment $1.7B

Responsibility: Manage the Global Datacenter (GDC) and DR sites (Budget $8.2M). Develop the overall structure and direction for the implementation of a Global Datacenter environment that will support company organization and provide more effective and efficient support for growth and enhancement of business opportunities.

Key Accomplishments:

Implemented VMware, Citrix, HP Blade Technologies, and HP Business Availability Center (and integrated into Remedy)

Established a new disaster recovery remote site and strategy for IT Enterprise Operations.

Reduced systems administrative costs by global server consolidation and contract re-negotiation.

Set global IT company infrastructure standards, server/desktop image management, and software deployment (using SMS/Altiris).

Deployed, troubleshot, and provided customer support of Intel/RISC-based/Itanium computer systems (HP-UX), blade servers, and EMC storage for a global workforce.

Analyzed complex business needs presented by the user community and/or clients and recommend technical solutions to technical and non-technical audiences

Title: Director, Information Technology (1999-2002)

HUGHES NETWORK SYSTEMS (HNS), GERMANTOWN, MD.

Responsibility: Managed three departments: PC engineering, UNIX engineering, and the datacenter. Environment included: 5000+ PCs, 300 Windows servers and 730 HP and Sun UNIX workstations/ servers with network and remote connectivity to Windows, Lotus Notes, HP-UX (SAP), Sun and HP3000 systems. Responsible for setting the hardware and software standards and enforced license compliance. Managed the deployment of internal developed and COTS software packages.

Key Accomplishments:

Implemented enterprise infrastructure for the SAP ERP system

Implemented enterprise-wide virus management and update system using Norton Anti-virus and Microsoft’s SMS

Negotiated cost for Visio software licenses saving $90K. Presented with CIO’s Outstanding Achievement Award

Negotiated with HP Leasing for installation of enterprise HP servers and procurement of an EMC storage frame

Negotiated hardware and software maintenance contracts on Sun computers and reduced costs by 40%

Upgraded engineering computers to Solaris 8.0 and HP-UX 11.0 with minimum customer impact

Moved 500+ users to centralized data systems. This reduced software license costs and improved backup reliability and disaster recovery.

Title: Manager & Senior Manager, Information Technology (1994-1998)

HUGHES NETWORK SYSTEMS (HNS), GERMANTOWN, MD.

Responsibility: Managed system administration for Novell, Windows, Lotus Notes, VAX, HP3000, Business and Engineering UNIX and remote dial-in systems. Monitored customer service levels from ACD reports and Peoplesoft’s helpdesk software.

Key Accomplishment:

Deployment of IPass Global Network Access and VPN software solution that saved $185K per year

Negotiation of two outsourcing contracts for PC hardware repair and purchasing which saved $75K per year

Deployed Microsoft Office Suite, Project, Visio, SAP, and Vantive Client applications

Managed the addition of four new buildings into the HNS’s infrastructure in five years

EDUCATION AND TRAINING

Masters of Business Administration, Concentration: Administration. Avila University, Kansas City, MO.

Bachelor of Science, Ceramic Science and Engineering, Pennsylvania State University, State College, PA.

Managing IT Projects” CEU George Washington University, Washington, DC

ITIL v3 foundation certified professional

Six Sigma Green Belt Training

SECURITY CLEARANCE (US Citizen) Top Secret EBI, Full Scope Poly granted 12/20/2005 (inactive)

Secret Clearance (1989-1994) (inactive)

Contact this candidate