Quality Assurance Manager
Resume:
Brandy Perry
Houston, TX. **095
*********@*******.***
SUMMARY
Over 20 years experience in the Healthcare Industry with over 10 being in management. I believe my greatest strengths attribute to my abilities to skillfully deliver information in the correct format at the right time, to the right people; to bring daily operations to a successful level and to effectively instruct and supervise others to achieve the same.
ACCOMPLISHMENTS
o Saved the hospital time, money and exceeded goals set. Decreased A/R Days, decreased A/R dollars and decreased registration errors.
o Effective Management. Recruited, trained, evaluated, developed and implemented procedures; Detail-oriented/multi-task. Thrive in deadline driven environment and able to balance priorities.
o Exemplary Communicator. Accustomed to handling sensitive, confidential records and delicate situations that require discretion and tact.
o Performed tasks with professional and non-professionals at all levels. Identify needs, tactfully answer questions, and solve problems. Creative thinker. Enjoy developing policies and procedures to benefit the organization. Good written and verbal communication skills.
o Inspire staff to be creative and innovated and work as a team. Evaluates competence and initiates performance improvement plans to develop staff. Supervision of Business Office Staff.
o Ensure appropriate bottom line targets are developed and met through revenue enhancement and cost containment.
o My experience and knowledge include correct coding principles, billing requirements and ensure compliance with all HIPPA and JCAHO regulations, CPAR certified, SSI Billing Systems, TDH Connect, CUBS, HCA Collections, HealthQuest, Meditech, EMEDS, Medic Software, Medicaid and Medicare.
o Skilled in use of Microsoft applications such as…Word, Excel and PowerPoint. Excellent analytical and critical thinking skills.
EXPERIENCE
MEMORIAL HERMANN REHABILITATION KATY HOSPITAL, Katy, TX. 2009-Present
Manager of Patient Business Services – 15 Fulltime Employees
35 Bed Inpatient Rehabilitation Hospital that included Outpatient
Therapy, Wound Care, Hyperbarics and Radiology
• Recruit, trained and evaluated office support staff.
• Managed admissions and registrations
• Conducted advance collections on all procedures
• Insurance verification and authorizations
• QA on all patient accounts
• Responsible for overseeing financial patient assistance
• Consult with management departments regarding process improvement
• Worked with and resolved patient complaints
• Oversee patient collections and report findings to various hospital committees on a monthly basis
KATY REHABILITATION HOSPITAL, Katy, TX. 2006-2009
Business Office Director – 12 Full Time Employees
Originally founded in 2006; partnered with Memorial Hermann Hospital System in April 2009
Katy Rehabilitation Hospital was a physician owned start up facility that I had the pleasure of the development and management of the Business Office
.
• Responsible for Business Office Operations
• Recruit, trained and evaluated office support staff.
• Mentored new employees on company objectives, business standards and employee expectations.
• Maintained A/R days of less than 45
• Maintained Bad Debt of less than 1%
• Negotiated contracts with third-party payers
• Ongoing audits to ensure 100% compliance with established department protocol
• Utilization review committee member
• Quarterly charge-master review to ensure duties for the department
SOLUTIA HEALTHCARE, INC., Franklin, TN. 2003-2006
Senior Revenue Cycle Manager – 8 Full Time Employees
• Managed over 10,000 patient dialysis accounts
• Supervised local staff of 5 employees and remote office staff of 3 employees
• Developed staff training and quality assurance reviews
• Instituted “best practices” for timely recovery and outstanding accounts receivable
MedASSIST, INC., Franklin, TN. 2001-2003
Account Supervisor – 23 Full Time Employees
• Supervised employees in Texas and Tennessee (Travel Involved)
• Managed over 6,000 billing accounts
• Assisted noninsured patients with government funded programs
• Ensured all internet billing was completed daily
• Solely responsible for orientation and training of all new team members
• Preformed all required performance reviews
EDUCATION
Graduated LaVergne High School, LaVergne, TN. - Diploma
Davidson Technical College, Nashville, TN. – Associate Degree in Television Production
References available upon request.
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