P&C Insurance Agent / Office Manager

OBJECTIVE

To gain employment for a progressive, organization in a challenging, responsible position with the potential for long-term development and the opportunity to provide highly valued services.

EXPERTISE & EXPERIENCE

Results-oriented professional with experience planning and directing executive-level administrative affairs. Solid organizational, interpersonal and communication skills with the ability to work in a highly demanding environment.. Strong work ethic and able to execute a variety of projects with acumen. Independent worker utilizing initiative and common sense.

Cindy Elbert Insurance Services 2011 Jan – Present

15182 N 75th Avenue, Peoria AZ 85381

Office Manager / Licensed P&C Insurance Agent

• Responsible for all aspects of account management including; communicating with underwriters and insureds with regard to policy questions and coverage changes, collections, certificates, and endorsements.

• Reviews and manages all accounts payable

• Recreated a policy and procedure manual

• Created new system for managing direct bill accounts and commission

• Assisted in the management of relocating the business office

Heart Institute of Northwest Ohio 2008 Mar – 2010 Aug

951 Commerce Parkway, Lima OH 45804

Contract Administrator / Administrative Assistant

• Manages and administers contract relating to quality outcomes

• Responsible for all aspects including; governance, board meetings, committees and bookkeeping.

• Responsible for office supply, maintenance and inventory.

• 2008 Realized a 28% savings equal to $6,500 on a three-year contract

• 2009 Realized a 25% savings equal to $8,000 annually

• 2010 Realized a 21% savings equal to $2,500 annually

• Researched, created, and organized the building fire and evacuation policies and procedures. Executed with the assistance of the local Fire Inspector and Director of Homeland Security.

• Created, coordinated and organized the office building maintenance program for the fire alarm, security, AHU’s, chillers, boilers, elevator, fire pump, back-up generator, as well as other building equipment.

Lima Memorial Health System 1999 Aug – 2008 Mar

1001 Bellefontaine Avenue, Lima OH 45804

Assistant to the President

• Liaison to the office of the President, Board of Trustees and Corporate Members

• Responsible for governance of all Board, Committee Bylaws and regulations

• Manages, maintains legal aspects of governance relating to processes, elections and meetings

• Provides research and recommends change for process improvement, new programs & services and team building

• Created timing and workflow process for position of Assistant to the President

EDUCATION

Arizona Licensed; Property & Casualty

IIAB E&O Seminar Certificate

Tarrant County Junior College; Business Administration / Accounting I & II

Rhodes State College (Lima Technical College); Dental Hygiene

Napoleon High School

Continuing Education: ADP Training, SkillPath Seminars; Career and Professional Development, Personal Growth and Enrichment, Communication and Negotiation Skills, Unleash Your Potential

COMPUTER SOFTWARE & COMPETENCIES

Microsoft Outlook, Word, Excel, PowerPoint, Calendar Organizers, Internet Explorer, other program specific software and troubleshoot to PC level.

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