Customer Service Manager

PROFESSIONAL SUMMARY

Experienced in restaurant management with excellent customer service and employee relation skills.

Background includes supervising in a fast paced environment with the ability to perform under pressure in a high volume restaurant

EXPERIENCE

10/2003–4/2010 Jack in the Box, Inc. Stockton & Walnut Creek, Ca

Restaurant Team Leader

Ensured that the restaurant was properly staffed through scheduling proper job assignments, break rotation and delegation of tasks

Trained crew members in all functional areas

Assisted employees and ensured guest service in all areas met standards for quality, value and cleanliness.

Counted and banked deposits on a daily basis

Ensured excellent customer service and compliance managing to meet the speed of service

Motivated and directed team members to meet customer expectations

Ran draws including drive through

Gave breaks to the crew members

Took care of daily operations, ensuring restaurant was clean, stocked and ready for busines

9/1998–3/2003 Burger King, Corp Pittsburg, Clayton & Oakley, Ca

Restaurant Assistant Manager

Experienced in opening procedures, counting drawers, inventory and overseeing morning operations

Counted and banked deposits on a daily basis

Managed the daily operations of the restaurants

Ensured excellent customer service and compliance managing to meet the speed of service

Motivated and directed team members to meet customer expectations

Supervised and trained team members on team stations, products, processes and policies

Managed cash, security procedures maintained inventory, managed labor, and completed reports

EDUCATION

Brixton College, London, UK, Pursued courses in Business Management

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