Engineer Manager

Mark S. Jackson

***** * ** *

Tacoma Wa *****

E-Mail **********@*****.***

Mobil E-Mail **********@**.***

Cell- 253-***-****

PROFESSIONAL EXPERIENCE

May 1999 to June 2010

Microsoft Corp.

Lead Network Engineer

• Designed, budgeted and implemented an OSPF network for scalability and redundancy consisting of over 8200 nodes using Cisco 6509 as core and distribution routers with Cisco 3560 Edge devices.

• Install and configured NetScreen(Juniper) security including NetScreen(Juniper) 500 and the NetScreen(Juniper) IDP(Juniper) 500 and NetScreen(Juniper) 208, and Juniper 4000

• Designed VPN’s for our Customers to have remote access to their Corp. Office.

• Design of Share Point site to share network related documents and network stats for our SQL org to review.

• Implemented the IPv6 protocol and developed a migration plan for moving to IPv6 with the SQL org.

• Installed and configured EPIcenter 5.0 to manage and upgrade all network devices. Setup MRTG for device alerts and graphs for analyses. RMON and SNMP. For Cisco device management we used CiscoWorks for configuration management, System upgrades.

• Managed the following: Extreme Networks Black Diamond 10K, Black Diamond, Alpine, Summit 7i, Summit 5i, Summit 1i, Summit 48, Summit 48si, Summit 400, Summit 450 and Sentriant security device. Also work with Cisco 6500 and 3560 configured for IPv6. Cisco ASA 5520 and HP switch devices

• VLAN, 802.1q, EAPS, OSPF, Spanning Tree, CDP, EIGRP, WAN and LAN installations and design. Also installed and configured DWDM solution. ITIL Experience for life cycle.

May 1996 to 1999

Microsoft Corp.

Network Engineer

• Duties were to design and maintain networks for the development teams for WINDOWS 2000, and to assist the developers when they had network related problems due to bugs

• Also perform stress testing on current builds of WINDOWS 2000 for bug reporting and debug problem resolution. Problem resolution is not only limited to the newer version of WINDOWS 2000, also included the next generation of Windows 9X. (Memphis)

• Performed packet analysis to determine what type of problem the network OS is having and forward onto the developers and assist them in investigate until problem has been resolved.

• Configuring of Extreme Networks Black Diamond, Alpine, Summit 400,450, Cisco 2500 - 6500, 3COM, BAY, routers for lab testing in conjunction with NT routers and performance monitoring and compliance testing.

• Installation of Cabletron network equipment and Spectrum Element Manager to monitor over all traffic and resolve any network related issues.

• Setup and configuration to simulate WAN / ISP’s for testing Internet connections with current protocols IP, RIP, RIP2 OSPF, 802.1q, tagging, Extreme Networks layer 2, 3 Switch / Routers. Bay, Cisco and 3COM installs for labs diverse configurations to meet the NT development objectives. ScreenOS

Oct 1995 to May 1996

Franciscan Health System

Tacoma, WA 98402

WAN Administrator

• Installed the core 3Com routers for 3 major locations and configured all WAN CSU/DSU’s.

• Responsible for troubleshooting and maintaining network performance utilizing 3Com’s Transcend Enterprise Manager / Open View based SNMP package.

• Upgrading of 3Com routers firmware, maintained router scripts for all network devices.

• Monitored FDDI rings via Distributed WAN Sniffers to isolate and resolve network issue. Main focus was on monitoring of FDDI rings via Network General FDDI Sniffers to improve overall performance on weekly bases, and tailor company's objectives.

• Built and maintained DHCP / DNS / WINS servers utilizing Windows NT 4.0

July 1993 to Sept. 1995

Microsoft Corp. (ENTEX)

Network Operations Analyst

• Responsible for troubleshooting and maintaining network performance, utilizing View Builder, LANhawk Vision for monitoring the FDDI rings along with Network General WAN sniffers. Also used Microsoft NetMon for network traffic sniffing

• Analyze traffic to optimize networks performance, also to locate any offending devices on the network within to minimize network outages.

• Performing updates to all network routers, scripts, and tools to allow them to function properly at all times.

• Working with help desk to resolve either network related issues or users workstation (NT3.1 to 4.0, WFW, WIN95and OS2) or problem regarding DNS / WINS / DHCP, or hardware related problem.

• Updating of IP routes on all routers worldwide, to comply with ITG and documenting the same.

• Working with Technical personnel globally to coordinate / assist in the implementation of new routers and scheduled maintenance.

September 1990 to June 1993

Network Installation and Support

Boeing Computer Services TLI

• Installation of File Servers, Print Servers, SNA Gateways, and workstations using Ungermann Bass Net/One network software Veer 16.1. & configuring of UB routers and Access/One to monitor each manufacturing site. Topologies used were Token Ring, ArcNet, AppleTalk, Ethernet, DECnet, and LAT.

• Use of Lattisnet Network Manager Software for monitoring and detecting problems on the network and installation of Star Controllers, Netway 1000, and Kinetics gateways and configuring for different zones. Installation of Apple share File Servers and configuring for the users on the Apple share network.

July 1986 to September 1990

Technical Support/Development

CITICORP / TTI

Santa Monica, Ca

• Provide technical support to the development staff and repair of mini computers to PC's of all types and system configuration.

• Installation of LAN including AppleTalk and Ethernet on PC's and Macintosh computers and responsible for software evaluation to meet the needs of development staff.

• Installation of A/UX on the Macintosh computers and use of UNIX.

Aug. 1981 to Jan 1986

Computer Consoles Inc.

Sr. Field Engineer

Seattle, WA.

• Installed and maintained telecommunication systems for the 9th & 10th Circuit Court of Appeals networking systems using TCP/IP protocol via T1 circuits

• Installation of our directory assistance and intercept systems for AT&T and GTE telephone companies which increased response times when enabled operators to process more calls.

• Worked with System 3 & 5, BSD 4.1 & 4.2 UNIX, and Sperry 7000/10 system.

• Computer systems worked with include DEC 11/70, 780, and 785, Varian 620L, V77, and NEC Towers.

• Worked in research and development on supermini computer systems I/O also maintained all related test equipment. Photo typed pre-production I/O controllers and implemented necessary design changes.

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