Customer Service Marketing

LESLIE WINSLOW

***** ***** ******* ***** | Sugar Land, TX 77498 | 281-***-**** | ************@*****.***

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Office Management | Project Management | Event Planning | Customer Service | Budget Management

Training and Leadership | Team Building | Workflow Prioritization | Travel Arrangements | Scheduling

Executive Support | Records/Document Management | Meeting Coordination | Calendar Management

- QUALIFICATIONS SUMMARY -

Versatile and results-focused administrator with over 15 years of experience and expertise in facilitating daily operations as a production director, office manager, and multipurpose coordinator. Creative thinker with a proven history of developing new procedures that increase overall company efficiency, productivity, and profitability. Strong customer service background and committed to 100% customer satisfaction. Very detail-oriented and organized. Computer savvy and proficient in Microsoft Word, Excel, and PowerPoint; and Adobe Photoshop, MR8 accounting software, and Macola accounting software. Able to quickly learn new skills and software. Team-focused natural leader with excellent communication and interpersonal skills.

- PROFESSIONAL EXPERIENCE -

KEAIS RECORDS SERVICE 5/08 – 3/12

Director of Production

Served in this versatile leadership role directing daily operations in four different departments & providing strategic motivation and coaching to a diverse staff of up to 15 employees. Directed production department operations and ensured all files were delivered within the expected 72 hours. Oversaw daily mailroom processing and created daily schedules to ensure deadlines were met. Analyzed daily workflow in the billing department and delegated tasks to billers to ensure daily, monthly, and quarterly billing goals were met.

* Implemented new procedures that resulted in a significant 40% increase in billing totals on a daily basis

* Conducted extensive research and then established a new system to retrieve hospital data from records

* Increased customer satisfaction and loyalty by overseeing special projects and daily rush file orders

* Boosted productivity by managing organizational filing systems to ensure all files were easily accessible

LEGEND HOME CORPORATION 5/03 – 1/08

Marketing Coordinator / Executive Assistant to the Vice President of Sales & Marketing

Provided central operational and administrative oversight in this high-volume and fast-paced environment. Supported and worked directly alongside the Vice President of Sales & Marketing. Spearheaded many special projects. Facilitated all communication and served as the liaison and central sales and marketing contact for 20+ subdivisions. Designed marketing materials and advertisements for major news media coverage. Wrote and proofread copy for internal and external materials. Coordinated all company and subdivision signage.

* Increased customer knowledge and satisfaction by establishing a web chat on the company website

* Collaborated on the team that received marketing awards in two separate categories (2007-2008)

* Planned, executed, and hosted many large-scale realtor functions and grand openings for 200+ guests

* Coordinated all logistics for retail shows (e.g., coordinated set-up and tear-down, created marketing materials, secured promotional items, and developed contests tailored to specific target audiences)

SOMERSET HOUSE PUBLISHING, INC. 3/97 – 3/03

Office Administrator and Marketing/Artist Liaison

Served in a multifaceted administrator role facilitating daily operations at this fine art publishing company. Scheduled appearances and coordinated travel for 20+ artists nationwide. Interacted directly with gallery owners and artists to quickly answer questions and resolve issues. Coordinated the storage and shipping of fragile original artwork. Designed fliers and newsletters. Wrote, proofread, and edited marketing materials.

* Developed & led informative website training sessions for gallery owners on navigating fine art websites

* Coordinated logistics for a variety of art shows and trade shows (e.g., secured venues, procured catering, coordinated artist appearances, coordinated travel arrangements, and created marketing materials)

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