Customer Service Sales

EDUCATION

Master of Business Administration with an emphasis in Global Management

Graduation May 2010

Ashford University

Bachelor of Science in Communication with an emphasis in Sales Management.

Minor in Marketing 2004

Arkansas State University

Jonesboro, Arkansas

OBJECTIVE

Seeking a position utilizing exceptional skills in management, marketing and communications to

effectively improve operations and contribute to company profits.

QUALIFICATIONS

Very dependable, team player, multi-task oriented, hard worker, highly organized with an

unwavering commitment to the achievement of personal and professional goals. Proficient in all

Microsoft Office programs.

EMPLOYMENT

Frito Lay, Jonesboro, AR, Certified Lab Technician, Fryer Technician, Seasoner, Packaging Technician

1999 to Present

• Manage the production of products produced and ensured their overall quality.

• Perform task associated with the calibration and maintenance of various quality equipment valued over 500K.

• Serve as liaison between packaging, processing, and shipping departments to ensure only high quality products reach the consumer.

• Supervised a team of 5 or more quality personnel focusing on safety, quality, cost, and service.

• Facilitate team meetings.

• Performed quality tests on raw materials to ensure specifications were in compliance.

• Participated in the American Institute of Baking inspections.

• Ensured quality technicians are in compliance with regulatory guidelines of Food Drug Association, OSHA, and HACCP.

• Perform skill audits on technicians to ensure proper procedures were consistently demonstrated.

• Inventory control of chemicals and lab equipment to perform tests in operations.

• Motivate, coach, and actively train team members on new equipment, new procedures/changes, and products that the company introduces into operations.

• Delegate duties amongst team members and implement work schedules.

• Distribute data on foreign matter complaints within the organization (departmental)

Farmers Insurance, Jonesboro, Arkansas, Agent

2006-2007

• Created relationships focusing on customer relations, providing customer service, educating customers on new/existing products.

• Generated and retain new/existing customers.

• Successfully maintained workload that consisted of mastering the skills of organization, multi-tasking and cold calling.

Crossroads Entertainment, Video Store, Blytheville, AR, Manager

1996-1999

• Managed 12 employees in sales, customer service, and administration.

• Performed task such as data entry, opening/closing procedures.

• Processed daily/weekly sales reports, prep cash on hand.

• Provided customer service, delegating duties.

• Created the work schedules.

• Maintained the status of the company’s inventory control.

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