Customer Service Sales
Resume:
India Robinson
**** ***** ***** ******, ** *****
*****.************@*****.***
Objective Seeking a challenging position within the company where my skills in sales, customer service, and problem solving can be utilized and expanded to the fullest potential, for the benefit of the company and my future self
Summary of Qualifications Sales and verbal skills
Daily task and customer service management
Communication
Organization
Multitasking
Computer/ Microsoft capable
Professional Experience VCA Pets Are People Too, 782
Customer Service Representative/ Receptionist
Ensured client satisfaction by seeing that clients and their pets received the highest quality in medical care and attention
Completed daily maintenance work in the receptionist and lobby area including cleaning, restocking food, and setting/confirming daily appointments and boarding reservations
Upheld, complied with, and applied AHAA regulations on a daily basis
Assisted as needed in different areas of the hospital and at different hospitals within the VCA family
Generated relationships with new clients to establish trust, comfort with the staff, and ensure continued business
The UPS Store/ Gatlin & Bradley Enterprises, LLC
Manager
2011-Present
2008- 2011
Conflict/resolution with difficult customers & claims issues
Worked constantly with The UPS Company on claims and damages
Generated personal trust between store & customers in the safe packaging & delivery of their items, regardless of size or value, guaranteeing the return of customers.
Provided personalized one on one customer care in all areas
Multitasked phone calls, data entry by means of shipping & mailbox contracts, large & small print projects, customer care, document filing, organization, basic office duties including faxing, copying, and scanning, and claims
Organized stores new filing system for claims and payouts, as well as inbound customer package storage
Stone Mountain Park 2006-2010
Event Hostess
Provided on sight customer service management
Implemented set up and break down of each attended event
Created fun and lively environment in which to create lasting memories
Over saw each attended event and assisted as needed in different areas
Assisted as needed in park warehouse cleaning, organizing, stripping plastic & taking inventory
Discovery Point
Infant Closing Teacher
Assisted in the daily tending of children ranging from 6 weeks to 14 months in age
Performed daily task including child assessments, updating forms, and daily performance sheets
Communicated with parents on a regular basis in concerns with child’s personal growth and development
Promoted personal growth between child and spouses
2007-2008
Education South Gwinnett HS College Preparatory Diploma
Middle Georgia College Pre-Nursing
Georgia Perimeter College Political Science/Pre-Law 2006
2007-2008
2009- Present
References Eric Jones/Stone Mountain Park 678-***-****
Diandra Brown/Discovery Point 678-***-****
Yvette Johnson/Volunteer Experience 404-***-****
Herman Wright/The UPS Store 205-***-****
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