Training Management

TRUDY WADE

** *** ******** ****** *.E., Calgary, Alberta

T2Z 0T9

***-**** (cell.) / 729-3300 (bus.) / *****@***.**.**

SUMMARY OF QUALIFICATIONS

A demonstrated achiever with exceptional communication skills

Works well with others

Works well independently

Enthusiastic and determined

Strives to get ahead

Team player

Well versed in Project Management

Extensive supervisory experience (approx. 8 years)

WORK OF EXPERIENCE

July 2009 – Present - Deputy Registrar of Companies

ACCOUNTABILITY

- responsible for managing and administering the following Acts, Corporations, Co-operatives, Lobbyists, Limited Partnerships , Limited Liability Partnerships, Registration of Deeds, Mechanics Lien, Conveyancing, Personal Property and Condominiums.

- responsible for drafting and implementing divisional policies and procedures

- responsible for drafting briefing notes and Cabinet papers

- participates in working and Steering Committees

- managing ATIP requests and provide support to ATIP coordinator

- responsible for authorizing and administering the applications used by external candidates for licensed and authorized user to access the registry internet based system

- reviews new companies for registration and incorporation at the Registry

- approves requests for corporate name approvals

- participates in forming and implementing the divisional strategic plan

- directs staff on policy and procedure matters and gives guidance if there are any problem issues

- reviews and makes decisions with respect to all legal documents received in the Registry for legislative compliance under six pieces of legislation and associated Registry policies. Responsible for defending decisions to the submitting legal and real property stakeholders. The quantity and complexity of registrations has increased significantly.

- responsible for ensuring all original client legal documents are maintained in a secure environment while in the Registry’s possession.

- prepares status reports for the director and makes recommendations as to where efficiencies can be identified

- reviews all Claims of Lien and subsequent documents to be registered under the Mechanics Lien Act

- responsible for issuance of ID cards for regular Registry users and the collection of these cards from users when they become inactive

- documents registered in error could place the government in a liability situation

- effective organizational, analytical, problem solving, mediation/conflict resolution and communication skills

- ability to work independently and in a team environment

- currently involved in testing for new Online Deeds Registration System

FINANCIAL

- assists with preparing and updating the annual budget

- oversees reconciliation of daily electronic transaction balances for both credit card and pre-authorized debit payments made by clients using the internet.

- enters journal entries for daily cash deposits using FMS

- assists cashiers with daily deposits and printing of requisition reports supervises ordering of materials and stock

- responsible for system and user administration and provision of a backup role for electronic funds transfer (EFT) under administration within the Registry’s document management system (CADO).

- make sure applicable fees accompany documents based on property value

- responsible for implementation, testing and training for new financial system being introduced for payment transacitons

ADMINISTRATIVE

- the training of new employees in all areas of the registry and research area, this includes orientation in reviewing documents for compliance with the pertinent legislation, provide training in the use of the computerized system and identify and recommend any additional training that may be needed.

- assists with staff recruitment, interviewing and training

- has to use conflict management with dealing with issues in the Registry

- effective supervisory, communication, organizational skills

- extensive knowledge in interviewing techniques

- strong knowledge and experience of administrative procedures

- ensure all employees are aware of any system and application changes to the computerized registry system

- participates in the development of new computer systems and programs

- arranges for employee workstation ergonomic assessments

- provides assistance to lawyers, solicitors and the general public related to the interpretation of procedures of the Registry of Deeds

- signs letters and certified copies of Mechanics Liens or Deeds

- some knowledge of court processes

- strong knowledge of and experience in, administrative procedures, office management procedures and information management

- considerable knowledge and experience computerized software packages

- strong analytical, communication, organizational skills and leadership skills

- strong interpersonal skills

- has a high level of professionalism

- used to working in a fast paced working environment and ability to work independently

PROBLEM SOLVING

- prioritize workload and assigning appropriate staff, evaluate the performance of the staff and take appropriate action if required,

- identify opportunities for improvements in the computerized system and make recommendations for enhancements

- resolve complaints received from clients of the registry

OTHER DUTIES PERFORMED AT REGISTRY

- verifies all data entry against legal documents and identifies errors and omissions to appropriate staff for corrections

- responsible for registration of multi-million dollar documents submitted by the legal community for registration

- responsible for cashiers and office floats.

- the training of new employees in all areas of the registry and research area, this includes orientation in reviewing documents for compliance with the pertinent legislation, provide training in the use of the computerized system and identify and recommend any additional training that may be needed.

EXPERIENCE

September 2003 – July, 2009 Administrative Officer/Registry of Deeds

February 2003 – September 2003/Clerk IV/Registry of Deeds and Companies

December 2001 – February 2003/Clerk Typist III, Registry of Deeds and Companies

January 1996 – December 2001/Clerk Typist III, Registry of Deeds and Companies

May 1994 – January 1996/Accounting Clerk I and II/Department of Health/Third Party Liability

April 1992 – May 1994/Word Processing Officer/Department of Health/Vital Statistics

September 1991 – October 1991/Word Processing Officer/Department of Justice/Justice Accounts

February 1990 – 1991/Clerk Typist II & Clerk Typist III/Department of Health, Hospital Services Division

October 1986 – December 1988/Metropolitan Investment Financial Company

July 1983 – June 1986/Canadian Forestry Service

EDUCATION

Holy Trinity High School (1982)

Holy Heart of Mary Business Education – Stenographer II/Office Administration 1982 - 1983

Cabot Institute – Word Processing – Word Perfect

French Language Training Program, Block I completed

Suicide Intervention 2 day seminar

Records Management Course

Excel, Quattro Pro, Power Point, Microsoft Word, Microsoft Powerpoint

Oracle/FMS

Service Excellence Course (1 week)

Public Service Sector Fundamentals and Advanced Fundamentals

REFERENCES

Dean Doyle

Registrar

Commercial Registrations Division

729-4043

Lorraine Vokey

Deputy Registrar/Deeds

Commercial Registrations Division

729-5724

Paula Vaughan

753-0179

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