Kara Sharpell, SPHR

***** ** ***** **. *******, MO 64060

Cell 928-***-**** ysszlu@r.postjobfree.com

PROFESSIONAL SUMMARY

Human Resources and Operations Professional with over 15 years of broad human resources experience including Recruitment, Employee Relations, Conflict Resolution, Change Management, Succession Planning and Talent Development. Proven experience collaborating with senior management in building strategic human capital plans to support business objectives. Possess broad knowledge of human resources in a variety of industries, including telecommunications, hospitality call centers, higher education and manufacturing. Excellent ability to address and implement strategic plans for talent acquisition, succession planning, talent development and front-line communications. Proven skills in labor and employment law, including complaint investigation to prevent legal action.

Expertise in:

• Training & Development

• EEO Compliance/Investigations

• Employee Relations

• Employee Communications

• Operations Management

• Management & Supervision

• Team & Consensus Building

• Leadership Coaching

• Succession Planning

CAREER EXPERIENCE & KEY ACCOMPLISHMENTS

COMCAST, INDEPENDENCE, MO 05/2008-Present

Human Resources Manager Largest Cable provider in the U.S. with over 100,000 employees. Report to regional VP of HR. Transformed HR from administrative role to strategic business partner, including collaboration with senior and local leaders to drive key business objectives and implement performance initiatives. Lead cultural transformation while assuring continuous engagement of front-line workforce. Lead local Employee Communications team to assure regular, consistent feedback to front-line workforce; create and utilize talking points for leaders for critical information. Partner with local leadership and regional recruiting team to assure hiring of talent that fits organizational objectives. Lead annual succession planning and coordinate leadership training to assure continuous learning. Lead annual calibration of workforce performance. Utilize SAP database and reports to make strategic decisions regarding the business.

• Recruited and on-boarded an entirely new local management team assuring alignment with cultural transformation

• Created front-line Supervisor Development Program utilizing formal 360 degree feedback tool

• Coordinated formal, consistent performance management guidelines setting clear expectations and accountability guidelines for front-line leaders

• Successfully led highly vulnerable organization in union avoidance for over 3 years

• Graduated from Comcast National High-Potential Leadership Development Program

KITCHEN SOLVERS OF KANSAS CITY/KDR DEVELOPMENT, INC 11/2005-Present

Human Resources/Administrative Director Serve on Executive Board of small, development company. Partner in business operations of nationwide kitchen remodeling franchise. Research, coordinate and administer benefit programs, including self-insured employee health and retirement plans. Handle all recruitment and talent development. Coach primary partner on all human capital strategies to meet business objectives. Create and implement all primary marketing tools. Create and maintain all job descriptions and sub-contractor agreements.

• Partnered in leading organization to 157% year-over-year growth in sales from 2010 to 2011

• Created recruitment plan for internal employees and external sub-contractors

NORTHERN ARIZONA UNIVERSITY, FLAGSTAFF, AZ 12/2003-04/2008

Administrative Director One of 3 state universities in Arizona. Reported to the Dean of largest college on campus. Supervised up to 3 staff members. Provided coaching and counseling to college leadership on all employee relations and human capital strategies. Recruited all annual faculty and staff, assuring compliance with affirmative action processes and working to meet affirmative action targets. Supervise and manage dean’s office staff, providing excellent customer service to college students and staff. Led annual workforce planning process for career advancement and succession planning.

• Chosen to represent two colleges on university committee charged by the President and Provost to oversee university restructuring plan

• Presented with 2005 Outstanding Supervisor Award

HILTON RESERVATIONS WORLDWIDE, HEMET, CA 04/1999-11/2003

Operations Manager One of 3 reservations call centers for Hilton hotels and brands. Reported to Center Director. Supervised 7 leaders. Provided strategic, budgetary and operational guidance. Managed, trained and coached team of supervisors to assure consistency in protocol, sales target achievement and coaching. Managed Operations Control desk and Payroll. Participated in annual budget creation. Assisted in Recruitment and on-boarding of all call center agents.

• Created and delivered training workshop for supervisors on Responsible Leadership

• Created and implemented Supervisor Evaluation Tool to track performance and training

• Presented with several management awards

Human Resources Manager Managed Recruitment and Training functions. Led employee engagement, retention and training, facilitating career progression by targeting key employees for development through succession planning. Coached and counseled local leadership on legal compliance and adherence to corporate policies and procedures.

• Conducted extensive recruiting as sole recruiter accountable for filling 200 CSR positions and various leadership roles

• Led Training function assuring all 200 customer service reps were fully trained in Hilton protocol and sales techniques

• Due to success in initial recruiting and training, chosen by corporate office for expansion, doubling capacity to 400 CSR’s

FIELDING GRADUATE UNIV (formerly The Fielding Institute), SANTA BARBARA, CA 1997-1999

Human Resources Administrative Private, higher education institution. Reported to Human Resources Director. Maintained equity market surveys and tracked all administrative staff performance. Conducted all on-boarding and new hire orientation. Tracked all administrative staff Individual Learning Plans. Maintained Peoplesoft HR database. Processed all workers compensation claims and completed Accident Investigations.

• Developed and Implemented New Hire Orientation program

• Developed and Implemented formal 90-Day Evaluation Program and Individual Learning Plans for administrative staff

EDUCATION & PROFESSIONAL AFFILIATIONS

SAN DIEGO STATE UNIVERSITY, SAN DIEGO, CA

Academic Certification, Applied Linguistics

ARIZONA STATE UNIVERSITY, TEMPE, AZ

Bachelor of Arts Degree, English

Senior Professional in Human Resources (SPHR)

Member National Society for Human Resources (SHRM)

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