Customer Service Years Experience

LUIS DE SILVA

SKILLS AND QUALIFICATIONS

OVER 10 YEARS EXPERIENCE IN CUSTOMER SERVICE.

COMPLETELY FLUENT IN BOTH WRITTEN AND SPOKEN SPANISH AND ENGLISH.

WELL VERSED IN WINDOWS, EXCEL, WORD AND DREAMWEAVER.

4 YEARS EXPERIENCE IN SALES AND MANAGEMENT.

OVER 5 YEARS EXPERIENCE IN OFFICIAL DOCUMENT TRANSLATION TO AND FROM ENGLISH.

7 YEARS EXPERIENCE IN IT ADMINISTRATION AND CONSULAR ASSISTANCE.

2 YEARS EXPERIENCE IN FILE MANAGEMENT.

EMPLOYMENT HISTORY

Current

Freelance English tutoring and translating (English – Spanish – English)

Hotel Camino Real Monterrey, Mexico (09/2007 – 06/2008)

Hotel Receptionist

Responsible for providing efficient reception for Guests, including check in/out and answering phones.

Ensured that both the Front Office Manager and Reception Supervisors were kept up-to-date of any relevant feedback from guests and, or, other departments.

Provided professional as well as friendly customer service at all times.

Assisted other departments whenever needed.

Embassy of Mexico Helsinki, Finland (07/2000 – 07/2007)

Systems and Communications Administrator

In charge of the computer systems, including installation and configuration of wireless LAN, shared printers, providing support attending to all issues and ensuring everything was updated and in proper working conditions.

Responsible for the dispatch and collection of diplomatic mail, as well as all official correspondence to and from Mexico and other Embassies.

In charge of the Embassy’s archives and their digitalization for backup.

Provided support in proofreading and translation of official documents from and to English.

Assistant to the Consular Section, helping with diverse matters, inspecting documents following specific guidelines and processing different types of transactions and formalities for permits and visas.

Sea-Land Dallas, TX/Atlanta, GA (03/1994 – 06/2000)

Customer Service Representative for High Revenue Accounts

In charge of Specialized Export Services, acting as a single point of contact for over 50 High Revenue Accounts, being responsible for shipments all over the world, processing bookings, arranging pick-ups, ensuring timely delivery and providing up to date information from beginning to end.

Provided customers with Ocean Tariff Rates depending on commodity, destination and other guidelines, tracking and locating cargo around the world as well as processing Bill of Lading documentation.

Directly involved in the restructure and implementation of the overall Bill of Lading process in the Documentation department in Dallas, TX.

A.F.L.A.C. Columbus, GA (06/1992 – 02/1994)

Customer Service Representative

Responsible for providing assistance to existing customers from the Puerto Rico section, helping them in their needs and doubts regarding their insurance policies, implementing updates and processing new policies for new customers.

Entered policy information for Spanish speaking customers from fax systems into the database.

BILINGUAL EDUCATION SERVICE TEAM Monterrey, Mexico (04/1988 – 08/1991)

English teacher/instructor

Taught all levels of English to over 200 students in groups of 3 to 15 using an audiovisual system.

Specifically sought after by students due to an innovative and well received teaching style.

SEGUROS DE MEXICO, S.A. DE C.V. Monterrey, Mexico (07/1981 – 11/1987)

Supervisor of Collections

In charge of Accounts Receivable, Cashier, Inquiry and Payment scheduling sections.

Responsible for account updates for over 10 thousand customers in the area of Monterrey.

EDUCATION

Ameritrain - Atlanta, GA (09/1999 – 05/2000)

Intensive MCSE courses

MCP Certificate

Columbus College - Columbus, GA (09/1991 – 06/1992)

Music courses with major in Opera Performance.

GPA 4.0

Carmen Romano Conservatory - Monterrey, Mexico (1987 – 1990)

Four years of study in the music field majoring in Opera Performance.

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