Award Winning Manager

ROBERT STRANG

*** ********* ***** ● Vacaville, California 95687

***********@*****.*** ● 707-***-****

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SENIOR LEVEL MANAGER

OPERATIONS ● STRATEGIC PLANNING ● PRODUCTION

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Award winning executive with global experience in operations, P&L management, strategic positioning, sales, multi-faceted product distribution, and marketing of diverse services with growth organizations. Intuitive leader with proven success in converging markets, strategic thinking, and problem resolution. Proven track record of increasing sales, market share acquisition, and profitability. Visionary in dynamic and changing environments while remaining focused and result-oriented.

CORE COMPETENCIES

● Dynamic Leadership ● P&L Management ● Mentoring & Coaching

● Strategic Planning ● Operations Management ● Accomplished Speaker

● Product Management ● Human Resources ● Market Identification

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PROFESSIONAL EXPERIENCE

TRAVIS CREDIT UNION-Vacaville, CA 2009-curr

Member Service Representative

Serves as MSR for 10th largest credit union in California.

Performed all member service transactions. Identified and offered general financial assistance to all new and existing members. Processed all non-cash transactions involving credit union products and services. Identified member requirements for investment, depository, certificate, and money market allocations. Monitored all areas involving BSA, TISA, and all banking and credit union guidelines per NCUA.

HSBC-HFC AFFILIATE- Vallejo, CA 1998-2009

Branch Sales Manager

Served as Branch Sales Manager for largest banking and financial services company.

Managed the daily activities of the sales office to achieve branch sales goals. Monitored and evaluated sales results, productivity levels and profit opportunities of the branch. Responsible for the recruitment, training, coaching, and ongoing development of sales staff to ensure effective solicitation, marketing, and business development. Managed the performance ratings, promotions, transfers, and termination of sales personnel. Ensured

the proper administration of sales office procedures and retaining of corporate records in the areas of ECOA, TCPA, and RESPA guidelines are followed properly. Conducted daily, weekly, and monthly staff meetings with all employees to review goal achievements and set an immediate action plan.

KMART CORPORATION-Emeryville, CA 1993-1998

Store Director

Served as Operations Manager and then Store Director for retail Superstore.

Proactively led the store to ensure achievement of business goals in revenue, expense, profitability, customer satisfaction, inventory shrinkage, and associate morale. Coached and developed the store team. Recruited, coached, and trained all new talent. Supported and enforced the effective execution of retail programs and strategies to achieve business standards and goals. Analyzed store financial data and partnered up with team to take action to maximize revenues and control costs at or better than plan. Modeled effective leadership to gain commitment to store goals and training standards. Was accountable for store performance and through the store team influenced and directed the success as defined by the P&L. Embraced and implemented store merchandising and marketing programs to enhance and grow the business. Implemented all company policies, procedures, and guidelines as they relate to store operations. Managed over 350 employees.

EDUCATION

Bachelor of Science (BS) ● California State University – Sacramento, CA

Associate of Arts (AA) ● Solano Community College – Suisun City, CA

REFERENCES

Available upon request

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