****.****@*****.***
Resume:
Juan E. Lyle
Homewood, IL 60430 ****.****@*****.***
Information Technology Professional Profile
Multi-faceted, results oriented IT professional with 7+ years of progressive experience and Network +, Dell and MS Windows/Office certifications. Excellent interpersonal skills with the ability to relate effectively to individuals at all levels within an organization. Highly organized, analytical, and decisive with strong problem solving capabilities. Knowledgeable of PC setup and installation, as well as data entry, and file updates. Also experienced in system-operations training, collections, and customer service. Strong customer-service orientation, leadership skills and business sense. Demonstrated IT competencies include:
SOFTWAREØ
MS Windows 95/98/2K/NT/MEØ
MS Office 97/2003Ø
Network InfrastructuresØ
TelnetØ
PC AnywhereØ
BIOSØ
TCP/IPØ
Client/ServerØ
NetStatØ
FirewallsØ
Virus softwareØ
Siebel Ø
RadMinØ
RemedyØ
Cisco VPNØ
Lotus NotesØ
SAV9.0Ø
Altiris
HARDWAREØ
Proxy serverØ
Mail serverØ
NICØ
Xerox, HP printers &personal computers, Ø
EZGig
Professional Experience
Teksystems, Oakbrook, IL
Desktop Support Technician May 2008- Present
Ø Provided XP/2000 and Outlook support, mostly a Microsoft shop
Ø Supported, re-imaged and deployed IBM Thinkpad laptop's.
Ø Set-up corperate conference's for data access
Ø Installed, and supported a host of corperate specific applications. (Adobe CS3, SAS, FileNet, Office Professional, Sequel2k, etc)
Ø Upgraded out-of-date machine hardware
Ø Setup trouble calls for IBM part replacement
Ø Used remote tool (SMS) to assist in data transfer and troubleshooting.
JC Penney, Plano, TX October 2007- March 2008
Technical Support Associate
Ø Provide system hotline technical support for an application used by field retail personnel during installation or operation
Ø Analyze problems and run diagnostics to resolve installation and operating issues with computer systems
Glazers, Addison, TX March 2006-September 2007
IT Support Specialist
Ø Worked in an 80% phone support, 15% desk side and 5% email environment. Handled approximately 15-20 cases per day.
Ø Performed numerous IT duties including troubleshooting Microsoft applications and Lotus notes email issues for users through direct or remote interaction
Ø Performed Blackberry application setups for corporate, as well as internal users throughout the entire company.
Ø Re-imaged various Dell Laptop and Desktops to be reissued to employees, resetting bios configurations for proper use as well as updates AV applications
Selected Accomplishments
Ø Resolved open cases within 48 hours. Accounted for 20% of total cases recorded throughout the company, using Altris as the case management software
Manpower Professionals, Dallas, TX March 2005-March 2006
Desktop Support Analyst/Tier 1 Network Security Engineer
Ø Performed remedial repair and preventive maintenance with hardware installation, de-installation, moves, adds and changes
Ø Provided user data and application recovery and customized desktop hardware to meet user specifications and site standards
Ø Used diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
Ø Assisted in preventing intrusion on networks and protecting computer systems from the next generation of blended attacks and threats.
Ø Provided in-depth protection from the network core, to perimeter defense to complete desktop security
Ø Conducted exit interviews and provided summary of exit interviews to management on a quarterly basis.
Ø Designed employee handbook, implemented and enforced company policies and procedures
Randstad , Chicago, IL and Dallas, TX September 2000-January 2005
Contract Applications Support Specialist/Wi-Fi Technical support
Ø Contracted with AT&T, MCI, T-Mobile and IBM to provide technical support
Ø Responded to customer inquiries regarding issues with mail servers, hardware conflicts and basic internet access. Used Telnet applications to troubleshoot employee accounts
Ø Provided technical support to dealers and customers with Infolease, Siebel and Business Center applications
Professional Certifications
Network +
Dell
Education
Chicago State University, Chicago, IL Bachelor of Science in Information Systems
Expected June 2009
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