Juan E. Lyle

***** **** *****

972-***-****

Homewood, IL 60430 ys8v61@r.postjobfree.com

Information Technology Professional Profile

Multi-faceted, results oriented IT professional with 7+ years of progressive experience and Network +, Dell and MS Windows/Office certifications. Excellent interpersonal skills with the ability to relate effectively to individuals at all levels within an organization. Highly organized, analytical, and decisive with strong problem solving capabilities. Knowledgeable of PC setup and installation, as well as data entry, and file updates. Also experienced in system-operations training, collections, and customer service. Strong customer-service orientation, leadership skills and business sense. Demonstrated IT competencies include:

SOFTWAREØ

MS Windows 95/98/2K/NT/MEØ

MS Office 97/2003Ø

Network InfrastructuresØ

TelnetØ

PC AnywhereØ

BIOSØ

TCP/IPØ

Client/ServerØ

NetStatØ

FirewallsØ

Virus softwareØ

Siebel Ø

RadMinØ

RemedyØ

Cisco VPNØ

Lotus NotesØ

SAV9.0Ø

Altiris

HARDWAREØ

Proxy serverØ

Mail serverØ

NICØ

Xerox, HP printers &personal computers, Ø

EZGig

Professional Experience

Teksystems, Oakbrook, IL

Desktop Support Technician May 2008- Present

Ø Provided XP/2000 and Outlook support, mostly a Microsoft shop

Ø Supported, re-imaged and deployed IBM Thinkpad laptop's.

Ø Set-up corperate conference's for data access

Ø Installed, and supported a host of corperate specific applications. (Adobe CS3, SAS, FileNet, Office Professional, Sequel2k, etc)

Ø Upgraded out-of-date machine hardware

Ø Setup trouble calls for IBM part replacement

Ø Used remote tool (SMS) to assist in data transfer and troubleshooting.

JC Penney, Plano, TX October 2007- March 2008

Technical Support Associate

Ø Provide system hotline technical support for an application used by field retail personnel during installation or operation

Ø Analyze problems and run diagnostics to resolve installation and operating issues with computer systems

Glazers, Addison, TX March 2006-September 2007

IT Support Specialist

Ø Worked in an 80% phone support, 15% desk side and 5% email environment. Handled approximately 15-20 cases per day.

Ø Performed numerous IT duties including troubleshooting Microsoft applications and Lotus notes email issues for users through direct or remote interaction

Ø Performed Blackberry application setups for corporate, as well as internal users throughout the entire company.

Ø Re-imaged various Dell Laptop and Desktops to be reissued to employees, resetting bios configurations for proper use as well as updates AV applications

Selected Accomplishments

Ø Resolved open cases within 48 hours. Accounted for 20% of total cases recorded throughout the company, using Altris as the case management software

Manpower Professionals, Dallas, TX March 2005-March 2006

Desktop Support Analyst/Tier 1 Network Security Engineer

Ø Performed remedial repair and preventive maintenance with hardware installation, de-installation, moves, adds and changes

Ø Provided user data and application recovery and customized desktop hardware to meet user specifications and site standards

Ø Used diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Ø Assisted in preventing intrusion on networks and protecting computer systems from the next generation of blended attacks and threats.

Ø Provided in-depth protection from the network core, to perimeter defense to complete desktop security

Ø Conducted exit interviews and provided summary of exit interviews to management on a quarterly basis.

Ø Designed employee handbook, implemented and enforced company policies and procedures

Randstad , Chicago, IL and Dallas, TX September 2000-January 2005

Contract Applications Support Specialist/Wi-Fi Technical support

Ø Contracted with AT&T, MCI, T-Mobile and IBM to provide technical support

Ø Responded to customer inquiries regarding issues with mail servers, hardware conflicts and basic internet access. Used Telnet applications to troubleshoot employee accounts

Ø Provided technical support to dealers and customers with Infolease, Siebel and Business Center applications

Professional Certifications

Network +

Dell

Education

Chicago State University, Chicago, IL Bachelor of Science in Information Systems

Expected June 2009

Contact this candidate