Customer Service Orientated Hard Worker
Resume:
Kamara Wright
Williamston, South Carolina 29697
***********@*****.***
Objective: To obtain a position that will enable me to utilize my many customer service skills, such as my call center, administrative, or hospitality experience.
Employment:
Homewood Suites Greenville, SC
Housekeeping Manager 2/2009- 8/2009
Direct supervision over housekeeping department to ensure clean, orderly, and attractive conditions of hotel suites
Establish standards and procedures for work of housekeeping staff, and plan work schedules to ensure adequate service.
Inspect and evaluate physical condition of hotel suite, and submit to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
Periodically order inventory of supplies and equipment.
Read trade journals to keep informed of new and improved cleaning methods, products, supplies, and equipment.
Organize and direct departmental training programs, resolve personnel problems, hires new employees, and evaluates employees performance and working relationship.
Maintains records and prepare periodic activity and personnel reports for review by management.
Coordinates activities with those of other departments. May select and purchase new furnishings.
May evaluate records to forecast department personnel requirements, and to prepare budget. May perform cleaning duties in cases of emergency or staff shortage.
Homewood Suites Greenville, SC
Front Desk Clerk 6/2008- 2/2009
Responsible for checking guest in and out of hotel
Confirm/ Cancel reservations via telephone as required
Answer switchboard, transfer calls to guest accordingly
Close out daily monetary accounts as required at the end of shift
Responsible for keeping track of payroll, enter employee information into computer using excel spreadsheets
Carolina Auto Auction Anderson, SC
Office Assistant 2/2008- 7/2008
Filing vehicle titles alphabetically
Distribute title to purchasing auto dealers
Enter required information into computer
Insure all paperwork is properly completed
LaQuinta Inn Anderson, SC
Housekeeper/Front Desk Clerk/ Night Auditor 5/2007-12/2007
Housekeeping- Vacuuming guest rooms, clean
bathrooms, change linen in rooms, restock hygiene products daily
Breakfast Bar Attendant- Responsible for stocking
breakfast food items, beverages, eating utensils and
plates. Ensuring breakfast area was cleaned, and restrooms were properly maintained.
Responsible for setting up banquet areas
Responsible for checking guest in and out of hotel
Confirmed and canceled reservations via telephone and face to face contact
Monitored switchboard/ answering customer inquiries
Closed out daily monetary accounts
Best Buy Anderson, SC
Operations Rep I 10/2006-1/2007
Responsible for accurately receipting customer purchase
Stock end cap shelves
Responsible contacting department to retrieve non-purchased merchandise
MAU Anderson, SC
General Laborer 10/2006-11/2006
Responsible for wiping down conveyor belts
Responsible for maintaining clean work area
Software: Microsoft Word, Excel, Power Point, Windows XP, Access
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