ATIF PERVEZ

*** ******** *** *** **, Hamilton, NJ 08619

Tel: 609-***-**** Email: yrylrb@r.postjobfree.com

OBJECTIVE: Professional with 5 years’ experience as an Desktop Support specialist, and Customer Support for the windows environment, and a web content specialist. Background includes project coordination, and site maintenance.

PERSONAL: Reliable, Leadership, Excellent listening skills, Communication skills, Determines towards work, Flexibility, devoted towards work until the assigned goal is accomplished.

EMPLOYMENT:

ETS (Educational Testing Services) July 2012-Present

● Remediation for Office 365 Cloud

● Making sure that all of the user have all the Prerequisite Software or Patch in order for the Upgrade to OFFICE 365 Cloud

● Used exceptional communication and oral skills to provide excellent customer service to clients via telephone, email, and in person.

● Configuring Windows XP Professional and Windows 7 Enterprise

● Provided first level technical and IT support to users for troubleshooting problems.

● Resolved client problems in a timely fashion and provided confirmation to clients that issue was resolved.

I/O Solutions September 2010 – July 2012

● Provided a single point of contact for all users to report problems and assist to raise SLA requests.

● Strong working knowledge of Microsoft Windows XP & 7 operating systems and Internet applications and protocols, and troubleshooting Windows XP & 7 platform to registry level.

● Deep familiarity with DELL, hardware, including many types of routers, and switches.

● Resolve client problems in a timely fashion and provide confirmation to clients that issue was resolved.

● Provided Phone Support for Clients

● Used exceptional communication and oral skills to provide excellent customer service to clients via telephone, email, and in person.

● Provided first level technical and IT support to users for troubleshooting problems.

● Resolved client problems in a timely fashion and provided confirmation to clients that issue was resolved.

● Identified issues that may lead to larger problems that I may not be familiar with and consulted with business partners for solutions

● Keep up with all current developments in IT Field and attended seminars and conferences in order to increase knowledge and able to better serve the needs of the clients

Support.com Solutions Engineer October 2008 – July 2010

● Customer Support via Phone, Email, and in person

● effectively and promptly remove viruses using Malware Bytes, ComboFix, and AntiSpyWare software

● Data Backup and Restoration

● Computer Restoration

● Hardware / Software technical support

● Troubleshooting Windows XP platform to registry level

● Configure/troubleshoot Switches, routers, printer, etc.

● Troubleshoot Networking technologies TCP/IP, DNS, Firewalls

● Internet security in areas of virus and spy ware

● Used exceptional communication and oral skills to provide excellent customer service to clients via telephone, email, and in person.

WILLIAMS-SONOMA- ASAP Staffing May 2008-September 2008

● Provide administrative support as an Assistant to the Administrator in a Furniture Warehouse.

● Retrieve reports for Crystal Reports server, evaluate the reports to oversee any issues which are needed to fix.

● Managing data in Microsoft Excel. Develop Performance graphs and reports for the Company at the end of the month.

● Ability to use PKMS program to monitor, enter, validate data, and omit erroneous data

● Maintain logs of activities and completed work.

VISTATECH SERVICES- Help Desk Support March 2007-April 2008

● Excellent knowledge working in a Help Desk and Desktop support environment and serve as a Help Desk support analyst for point of service, troubleshoot issues in timely manner. Prioritize problems using Service Level Agreement ( SLA) for emergency.

● Handle trouble ticket and other IT Relate Issues on Remedy

● Supported users in using various application software, including PC anywhere and parts of PC anywhere and parts of MS OFFICE.

● Used exceptional communication and oral skills to provide excellent customer service to clients via telephone, email, and in person.

● Expertise in Microsoft Windows XP, and Microsoft Office Enterprise.

● Proven track record in providing excellent customer service.

RANSTAD (Merrill Lynch)- Consultant: Data Analyst January 2006-October 2006:

● Reviewed and analyzed clients’ data on multiple Software Applications maintained within Client Account Services.

● Researched and identified potential data related issues within the system and effectively communicate them to other areas.

● Assisted in Client Data Validation project by testing, validating, reviewing and updating confidential client information

● Worked on multiple software upgrade projects within Client Account Services

● Coordinated software update and maintenance issues between Merrill Lynch and Advest

● Removing duplicate profile, deleting empty profile, collapsing same household, Updating necessary Data according to Company’s guideline and policy. .

● Trained individuals It Professionals/consultant on validation/upgrade projects

EDUCATION:

Mercer County Community College: A.S. in Information System

Steinert High School: Graduated (June 2000) Awarded High School Diploma.

COMPUTER SKILLS: Expertise in PC Skills, Active Directory, Software and hardware documentation, Desktop publishing, Usability testing, Internet research, World Wide Web collaboration, PowerPoint, and Excel.

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