Sales Project Manager
Resume:
ELLIE W. MORGAN
Raleigh, North Carolina 27609
**********@*******.***
PROFESSIONAL EXPERIENCE
PARATA SYSTEMS, Durham, NC
Implementation Project Manager, 2011 – 2012
Served as liaison between customer and Parata internal teams throughout the implementation life cycle.
Managed all project related activities post contract through implementation planning stages and plan execution (e.g. risk assessment, plan development and scheduling).
Maintained current project status via internal reporting tools.
Supported departmental and company initiatives as assigned.
Minimized project costs and drive project installations to effectively support monthly, quarterly and annual installation forecast targets.
Project Coordinator, 2006 – 2011
Worked with Project Managers to synchronize events in the implementation sequence.
Coordinated activities of various internal support groups and external client/vendor groups to ensure timely and efficient implementation of Parata Systems products.
Tracked project implementation plan to include equipment procurement and delivery, interface to pharmacy host system, and assigned customer responsibilities.
Ensured projects are completed within appropriate timeframes.
Worked cross-functionally with Account Managers to execute on individual client strategies and identify opportunities for adding greater value.
Ensured the best interests of clients and Parata are being fairly and objectively represented.
Sales Analyst, 2005 – 2006
Developed proposals and responded to initial contract requests.
Managed the execution of contracts after final submission.
Researched, analyzed and responded to RFPs in a timely and accurate manner.
Provided general administrative support to field sales representatives and Implementation Project Managers.
Organized exhibit logistics for trade shows.
Set up customer corporate site visits
Ensured customer and contract database was accurate and maintained on a daily basis.
MARKETSOURCE FOR CISCO SYSTEMS, RTP, NC
National Partner Support Representative, 2003 –2005
Developed personal relationships and provided inside sales support to the Cisco National Channel Account Managers and other Cisco sales entities, including resellers and partners.
Served as a support and communication liaison to enable sales revenue quota attainment.
Understood customer’s business and product requirements to help develop and expand new and existing accounts.
Participated in call campaigns to set up appointments for outside sales and drove participation in trade shows and seminars.
Daily activities included proposal development, tracking orders, answering questions on current programs and promotions, priced deviations and general partner support issues.
Utilized customized data entry programs to research and track customer information.
REGUS BUSINESS CENTERS, Durham, NC
Client Services Administrator, 2002 - 2003
Provided meeting, conference and event planning.
Communicated with customers regarding their service requirements.
Dealt with customer complaints and ensured timely resolutions.
Filled in for receptionist as needed.
FRISCHKORN, Raleigh, NC
Accounts Payable / Administrative Assistant, 2001 - 2002
Processed large volume of vendor invoices in an accurate and timely manner.
Matched invoices to packing lists and purchase orders.
Resolved vendor inquiries and/or employee questions concerning payments or reimbursements with a strong focus on customer service.
ALPHANUMERIC SYSTEMS, INC., Raleigh, NC
Inside Sales Representative, 1998 - 2000
Teamed with outside sales representatives to develop and maintain strong rapport with key government and education accounts.
Met monthly sales quota through calling on new and existing accounts.
Worked directly with vendors to promote awareness of government and education programs and opportunities.
Developed proposals and generated competitive bids.
Responded to customer inquiries regarding order status, product information, trade shows and support issues.
Primary contact between customer, outside sales team, technical support, marketing and purchasing.
Provided general administrative support to the outside sales team.
TECHNICAL
Extensive experience with Microsoft Office (Outlook, Word, Excel, Access, PowerPoint). Experience with SharePoint and multiple CRM and reporting systems such as Great Plains, Siebel, SalesForce and SalesLogix. Able to learn new software or proprietary products quickly.
EDUCATION
East Carolina University - Bachelor of Arts in Economics
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