Manager Management

About Susan Witter, Operations Director

I am resourceful with a proven record of accomplishments in Non-Profit Organizations including: regional operations, research, event management, communication, team building, education, and working in a fast paced office environment. Proficient in planning, supervising and implementing diversified policies, programs and procedures for optimum productivity and cost efficiency.

Expertise

Operations Management

Develop and implement fundraising events for non-profit campaigns

In-depth knowledge of fundraising campaigns

Community Outreach & Service

Team Building & Leadership

Excellent interpersonal and organizational skills

Analytical and teambuilding skills

Microsoft Office proficiency

Effective decision making skills

Excellent supervisory skills

Strong attention to detail with a high level of accuracy

Excellent communications skills including written, verbal and listening

Excellent time management skills

Ability to prioritize and multi-task projects

Where I Acquired My Expertise

Jewish National Fund, New York, NY (May 2007 – Present)

Regional Operations Director –

Supervision of staff to ensure:

Processing of Campaign pledges, donations, and payments in a timely manner

Donor database management

Accounting/cash management

Assigns and monitors administrative and secretarial functions

Manages telephone communications and computer equipment functions

Recruits, hires and trains staff (together with the Marketing department), including managing, evaluating, coaching and disciplining

Accomplishes staff results by communicating job expectations; planning and monitoring job results, enforcing systems, policies and procedures

Organizes and maintains office operations and procedures

Ensures record retention procedures are followed (protection, security, transference, etc)

Works closely with the Events Manager to manage all scheduled events for the region

Maintains organizational continuity by documenting and communicating actions, irregularities and needs

Achieves financial objectives by anticipating requirements; submits information for budget preparation, schedules expenditures, monitors costs

Provides assistance and service to JNF Volunteers (lay leaders, donors)

Provides support to professional staff as well as assistance to other colleagues as necessary, based on work flow and fundraising/event schedule

Maintains up-to-date information on all aspects of operations for campaign and support staff

Administration Training in Database and Cash management

Works with IT, Marketing and Fundraising staff to develop/input lists and oversee mailing of Save-the-Date cards, invitations, and en-sures lists for events are entered and updated

Works with Marketing Manager to ensure any new campaigns adhere to Marketing guidelines and follows associated rules (ensuring all departments are working/communicating in testing/implementation of all local campaigns

Event Management: regional event management with 5 annual large dinners and multiple small events of all sizes and lead-up time.

Suncoast Hospice, Clearwater, FL May 2006 – May 2007

Office Volunteer Coordinator

Responsible for the recruitment, placement, and volunteer experience for approximately 600 volunteers at Suncoast Hospice

Developed new jobs, updated existing jobs and placements

Worked with staff to develop Volunteer programs.

Directions for Mental Health, Clearwater, FL May 2, 2005 – May 2006

Safe Children Coalition

Scheduled monthly Case Planning meetings for 6 teams of people four days a week on half-hour intervals. This included working with approximately 60 case managers, six (6) Team Leads and four different agencies and dealing with all changes and issues that arose.

Organized and tracked incoming and outgoing correspondence with other in-state and out-of-state agencies.

Handled and developed other projects as needed and was responsible for general clerical activities.

Gloriæ Dei Artes Foundation, Orleans MA: Sept. 1983 – Feb. 2005

This is a non-profit organization run on a for-profit model. Many of these positions were held simultaneously:

Executive Music Department Manager (5 years)

Managed a staff of nine and one part time librarian

Responsible for scheduling, communication, and developing systems to meet the needs of 6 large musical groups, a new voice development program, and multiple chamber groups.

Oversaw the implementation of a electronic library system and the consolidation

Event Management (20 years): Worked many different positions

Education Director: (12 years): Educated many groups within the organization on traditions important to the major world religions

Switchboard Supervisor (20 years):

Job Description, Procedure & Work /Communication Flow Specialist for 13 offices (17 years)

Calendar/Scheduling Specialist (10 years)

Fundraising Research (15 years)

Hardware and Software

Microsoft Office-PowerPoint, Word, Excel, Outlook

Raisers Edge & Oracle based donor database

Social Media – LinkedIn, Facebook

Education

Eckerd College – Organizational Studies/Human Development (in process)

References are available upon request.

Contact this candidate