Sales Customer Service
Resume:
Attn: Human Resource Manager,
Please find enclosed a copy of my resume for your review. Based on my skills I am confident that I would be a great addition to you team. My resume highlights my ability/knowledge and expertise both in sales and management.
I have over 20 years of developing successful teams with an extensive background in commissioned sales in the design industry both in residential as well as business to business.
I am excited about the position and would welcome the opportunity to review my qualifications in more detail with you and look forward to hearing from you to arrange an interview.
Thank you for your time and consideration in advance.
Sincerely,
Jean L. Howell
Jean L. Howell
****.********@*****.***
Sales Management
Profit Optimization / Process Improvement / Inventory and Cost Control
Staff Development
OBJECTIVE
Level headed professional with extensive experience leading profit generating operations. I’m an effective leader skilled in developing highly productive, sales driven teams by implementing customer focused training and sales programs. With a results - oriented drive and determination my goal is to achieve increasing company productivity and profitability while continually raising that standard each year.
With the organizational skills I've learned over the years both in business to business and luxury retail. I can develop the true value and strength of your business. Importantly is customer satisfaction with an atmosphere of exceptional morale and impeccable customer service. These are what I consider foundations for any successful business endeavor that I've undertaken.
WORK EXPERIENCE
General Manager
July 2010 - present
Drexel Heritage, Pineville, NC. 28277
Team leadership, strong communication and organization skills. Direct sales, business development and customer relations. Coach, observes and facilitates necessary change to achieve goals. Partners with each team member while providing guidance and direction for overall success for a staff of commissioned sales team.
• Recruit, develop and train an incentive based design sales team.
• Develop training curriculum and documented new points of sales procedures.
• Manage customer contacts to improve customer service.
• Improve effectiveness and overall volume
• P&L
General Manager
August 2007 - November 2009
Beaches Design Center | Jacksonville Beach, FL
• Responsible for direct sales, business development, new product rollout.
• Key accounts, customer relations, contract negotiations.
• P&L, and marketing
• Buyer
• Developed training curriculum point of sales procedures.
• Hired, supervised, and motivated an incentive based design team.
• Visual merchandising
General Manager
January 2003 - August 2007
Ethan Allen Inc. | Peachtree City, GA
Provided the leadership to achieve projected sales goals through strong communication and organizational skills. Direct sales, business development and customer relations. Utilizing coaching skills and observing and facilitating necessary changes to achieve goals. Partnering with each team member while providing guidance and direction for overall success.
• Recruit, develop and train an incentive based design sales team.
• Develop training curriculum and documented new points of sales procedures.
• Manage customer contacts to improve customer service.
• Improve effectiveness and overall volume, P&L
Manager of the Year 2004-2005 122% to budget
Manager of the Year 2005-2006 115% to budget
Highest percentage in accent sales within company 2004-2005 increase of 29%
Highest percentage of accent sales within company 2005-2006 increase 38%
Highest percentage of soft goods sales within company increase of 32% in 2005-2006
Regional Trainer
January 2000 - January 2003
Ethan Allen Inc. | Peachtree City, GA
Developed and implemented training programs utilized throughout 25 store locations and service centers in the Southeast Region. Assist general managers, sales managers, and district managers in the evaluations and coaching process of their staffs. Coordinate company development programs and motivational training seminars.
Design Consultant
January 1998 - January 2000
Ethan Allen
National Retail | Orlando, FL
• Created design solutions while selling products and services that are consistent with the customer’s preference and budget.
• Utilize corporate systems and technology to maximize efficiency in designing projects, creating presentations and providing professional service.
• Developed client relations, commissioned sales.
Achieved Designer of the year 1998-1999 Sales $1.1 million
As a design consultant with Ethan Allen my position was to develop sales thru total design concepts. Furniture layouts, accents, soft goods which consisted of overall design projects.
Regional Sales Manager 1993-1998
A Christmas Place, Inc. Ft. Lauderdale, Fl.
Sales - $15 million
Florida 215 Insurance License
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