Project Management

IT Analyst

Hanee Hasan

**** ***** ******, *** ***

Huntsville, TX 77340

Email: *****.*****@*****.***

An experienced IT professional, I provide Project Management expertise and IT Consulting competencies to the business environment, delivering innovative and value-added solutions in the areas of systems analysis and design. Knowledgeable in software and web development methods and applications, I have over 8 years experience as an IT professional, collaborating in a team environment to analyze business problems and design, develop, and implement corporate business solutions. I have a proven track record of delivering innovative results in the role of web developer, IT consultant, and systems analyst. I have demonstrated proficiency while performing cost and profit analysis, IT consulting services, systems analysis and design, as well as web and software development.

CORE COMPETENCIES

Project Financial Management • Software & Web Development • Systems Analysis

PROFESSIONAL EXPERIENCE

Texas Department Of Criminal Justice (TDCJ), Huntsville, Texas

Systems Analyst March 2010 to Current

I provide systems analysis and design, research, and consultative support for Agency Divisions requiring IT solutions to meet the mission and business requirements of the Texas Department of Criminal Justice Agency. Performing the role of IT liaison between the IT contractors, programmers, and vendors, and the TDCJ Division Director and stakeholders in major IT system development efforts, I have over 8 years experience as an Information Systems professional. I manage the development and implementation of IT projects and support the creation and distribution of the supporting system design documentation, user manuals, and feasibility studies related to the projects for the Agency. I provide the initial research and analysis to the Agency to assist senior management in the development of their strategy for the purchase and acquisition of IT resources. I routinely meet with Agency Directors to gather and discuss their business needs, and consult with other team members to review contingencies for the proposed IT solutions. When necessary I will facilitate meetings between IT staff and stakeholders to coordinate the development of new applications and help coordinate solution implementation, user acceptance testing, and training.

• Review and coordinate IT work requests for Information Technology Division, Reintegration & Reentry Division, Board Of Pardons & Parole, Office of General Counsel, and Windham School District.

• Routinely meet with Agency Division Directors to set IT development priorities and to coordinate delivery of IT solutions to their departments.

• Manage IT projects that leverage technology using Mainframe, Java, MS Access, MS Excel, DB2, MySQL, and MS SQL Server.

• Interpret and communicate technical business requirements to non-technical stakeholders at all levels of the Agency.

IBM - Project Financial Services Center. Houston, Texas

Project Management Administrator Sept. 2006 to April 2009

I provided project management and IT resource management for 17 Partners and Project Managers engaged in global technology delivery engagements involving IT consulting services, business hardware and software licenses, system design, development and implementations for full system development life cycle. I provided financial management logistical support for each project concurrently, managing the profit forecasting, resource management and tracking, and consulted with management to review projects costs and revenues for each of the 17 IT implementation projects in IBM's Distribution sector. I Coordinated recruitment activities to staff necessary IT resources for the IT projects through IBM's Global internal staffing mechanism, and I reviewed, tracked, and processed resource costs and revenue monthly, based on the project profitability baseline established for labor productivity. I generated and submitted monthly profitability reporting forecasts and cost accruals based on wage rates, subcontractor fees, risk analysis, and material price fluctuations to support the profit goals of each project. I provided revenue, cost variance, and trending analysis reports monthly to management for project expenditures and gross profit monitoring for all on-site consultants and subcontractors while also generating purchase orders and invoices to finance support staff. I provided resource management related to on-boarding and off-boarding project resources for subcontractors and IBM staff. I Compiled payroll data for all resources including with-holdings for benefits, 401(k) and taxes, travel, and ensured that payroll data was submitted according to established accounting schedules and business policies. I Provided direction and feedback to project partners, project managers, and account receivable staff monthly, managing resources effectively and efficiently while monitoring project results against technical specifications.

• Possess excellent telephone etiquette, oral, written, communication, and people skills across all levels of the organization.

• Highly motivated, a self-starter, and team oriented professional with 3 years project financial management experience.

• Managed project files consisting of technical data, supplier drawings, technical specifications, and engineering within record keeping systems to ensure the proper documentation management and business processes were adhered to.

• Compiled project documentation files, generated and submitted monthly profit reports, purchase orders, and invoices for payment.

• Leveraged PeopleSoft, BRIO, Invoices Online, and SAP for revenue and cost analysis, profit forecasting, cost accruals, and monthly profitability reporting.

• Generated and submitted ad-hoc billing reports and worked closely with A/R and A/P departments to coordinate purchase order fulfillment and accurate invoice generation.

• Prepared and submitted project profitability and cost analysis reports to management within defined business practices and as directed by Project Managers and Partners.

• Exercised strong financial management and reporting skills to meet or exceed all Sarbanes Oxley retention and documentation requirements.

• Facilitated cross-functional communication to project stakeholders to resolve vendor concerns related to subcontractor performance issues on client site and purchase order adjustments.

• Coordinated client relationship management with project leadership to ensure customer satisfaction.

IBM – Business Consulting Services (BCS). Houston, Texas

IT Consultant June 2005 to Aug. 2006

I provided expert Software and Web Development consulting skills for full system development life cycle to Fortune 500 companies as a member of IBM project management team. Conducted requirements gathering, systems analysis, solution design and implementation, regression and quality assurance testing, hardware and software support and maintenance, as well as training and support services for IT clients. I have 8 years experience as a software and web developer, providing technical knowledge on Enterprise Resource Solutions, personal computer hardware and software installation and configuration, and user training.

• Generated system analysis, feasibility studies, and functional design specifications for hardware and software solutions.

• Created work flow process maps to identify current business processes and new business work flow design to create efficient technology solutions for business clients.

• Performed regression and user acceptance testing and provided training and support to end users.

• Captured weekly development team meeting minutes, recorded and distributed team action items, and coordinated work item deliverable activities for IT engagements with project manager to meet project time lines.

M.A.G.I.C. CORP. Houston, Texas

Independent Contractor / XML Developer Feb. 2005 to May 2005

I performed system analysis, designed and implemented XML/XPath applications for Baylor College Of

Medicine staff. Implemented solution that allowed XML files to be published by Baylor staff via online portal. I provided end user training to the staff on how to use new solution and manage file upload /download processes. I applied understanding and knowledge of information systems product and services to assist internal users at College.

• Incorporated XML-based web reporting designs into existing ASP.Net web application infrastructure to assist Baylor physicians in tracking their joint collaborative research efforts with university peers online.

ISS Consultants. Houston, Texas

Independent Contractor / Web Developer, April 2004 to Aug 2004

I Designed, built, and implemented intranet applications and database driven web reporting solutions for MD Anderson Cancer Center. I performed systems analysis and built solution using current HIPAA standards and guidelines for website accessibility.

• Successfully eliminated an extensive work request backlog that existed at the time of hire and assisted the staff in reducing their overall work load in the Internet Services Department for MD Anderson Hospital.

• Developed web solutions using the Dreamweaver integrated development environment, ColdFusion web development language, and Oracle database.

Liberty IT. Houston, Texas

Independent Contractor / Web Developer, Jan. 2004 to March 2004

Worked collaboratively with Senior Web Developer to re-design and upgrade the existing source code for a corporate asset management application.

• Redesigned application infrastructure using Adobe ColdFusion, Dreamweaver, and MS SQL Server.

Burr Wolff L.P. – (A Real Estate Sales & Use and Property Tax Consulting Firm) Houston, Texas

Web Developer/ Software Programmer/Help Desk Support Dec. 2000 to Nov. 2003

Designed, maintained, and implemented IT business solutions using Web development technologies, property tax software (PTS), XML, and relational database management systems, delivering value-added service to internal and external business clients. Provide first level software support including installation of software and basic trouble shooting for employee’s computer and software problems. Performed systems analysis on database-driven internet/intranet web applications, software applications, and XML-based technology solutions for Sales & Use and property tax clients.

• Performed hardware and software maintenance and support on organization web servers, databases, corporate internet/intranet websites, including update and installation.

• Provided 24/7 monitoring of corporate IT infrastructure as a member of the Help Desk support staff.

• Created and supported web-based business application solutions to improve efficiency and reduce paperwork for internal administrative staff work flow operations.

• Provided Help Desk support for peripheral IT equipment and software installations and upgrades for Burr Wolff IT infrastructure.

• Provided technical support and end user training on newly implemented web and software applications.

• Supported documentation activities and processes for inventory tracking and software licensing.

• Compiled and delivered statistical inventory reports and training documentation under direction of management and to adhere to corporate business policies.

BellSouth (Northeast BRC) Atlanta, Georgia

Testing Technician June 2000 to Nov. 2000

I served as a telecommunications logistics technician troubleshooting copper and fiber optic business telecommunications infrastructure to identify, diagnose, and repair performance problems in the Perimeter Business Repair Services Unit for medium and large Bellsouth clients. I Provided first level hardware support and basic trouble shooting for client telecommunications network. I fielded client calls in a call center, Opened, tracked, and closed trouble tickets using assigned software and BellSouth operating procedures.

• Generated and interpreted telecommunication engineering schematics in order to coordinate repair efforts with field technicians.

• Activated signal generating equipment in central offices and interpreted feedback to locate telecommunications transmission performance issues and dispatched field technicians to investigate.

U.S. Army – 125th Signal Battalion, 25th ID Wahiawa, Hawaii

Line-Of-Sight Multi-channel Secure Transmission Switch Operator Oct. 1997 to Mar. 2000

Operated, managed, secured, controlled, and maintained secure tactical ground and air telecommunications and circuit switching systems consisting of RF radios, COMSEC encryption keys, and SINCGARS equipment.

• Routinely performed line of sight (LOS) and asynchronous transmissions to remote telecommunication hubs using UHF and RHF RF radios while on tactical deployment.

• Relocated under tight deadlines to setup and breakdown telecommunication equipment according to direction from chain of command.

EDUCATION

University Of Phoenix, Houston, Texas

Degree: Bachelor of Science in Information Technology and M.B.A. in Technology Management

COMPUTER SKILLS

• Microsoft Office (Word, Excel, PowerPoint, Access. Visio),

• SAP HR

• Maximo

• Microsoft Office suite (Word, Excel, Access, PowerPoint, Visio

• PeopleSoft.

• ColdFusion, ASP, HTML, XML

Employment Types: Full Time

Education Level: Master's Degree

First Year of Experience: 1996

Category: Business

Availability Status: Available after notice time to current employer

Relocation Preference: Will consider relocation

Desired Pay: $55,000.00 - $90,000.00/Yearly

Acceptable Travel: negotiable

Personal: I am an innovative team player willing to go the extra mile to design profitable solutions to solve business problems, with strong analytical, organizational, and team building communication skills, capable of prioritizing and multi-tasking effectively under tight deadlines to meet organizational goals.

KEY WORDS: Project Management, Systems Analysis, Project Financial Management, Profit Forecasting, Cost Analysis, Web Development, Hardware and Software Maintenance and Support, Requirements Gathering, Functional Design Specification generation, Help-Desk Support, Military Experience, Telecommunications.

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