Software Engineer - Project Manager

DAVID C. NELSON

***** ******** ******

720-***-**** Thornton, Colorado 80233 *******@*******.***

SUMMARY

MVS/Mainframe Test Technician with over 10 years experience testing robotic libraries, disc and tape equipment. Knowledgeable in Peer to Peer Remote Copy (PPRC), Job Control Language (JCL), documentation of test procedures and results with an additional 10 years experience in customer software support.

PROFESSIONAL EXPERIENCE

SUN MICROSYSTEMS, Broomfield, Colorado 1998-2009

Provider of data storage and retrieval equipment and software to both Open Systems and MVS/Mainframe customers.

Engineering Technician V (1998-2009)

Tested disc array equipment and robotic tape libraries, by running a large number of batch jobs with various access methods simultaneously. Performed manual tests such as power failures and specific part replacement along with loading micro code in various manners.

• Eliminated redundant and outdated tests to cut both the final test and hardware fault injection phases 50%. Documented new procedures.

• Designated as lead technician to train co-workers in JCL, documentation, and system recovery procedures. Shortened recovery time by eliminating need for on call engineer.

• Teamed with co-workers in shutdown, relocation, installation, and conversion of test lab. Conversion was from raised floor type to an overhead type where all connections were run from suspended racks.

• Received an award for creating a documentation process for non-typical tests requests.

HIGHLAND MANAGEMENT, Longmont, Colorado 1997-1998

Provider of professional contractors and temporary employees to companies in the fields of information technology and data processing.

Engineering Technician IV (Contracted to Storage Technology)

Performed diagnostic testing on proto-type disc array equipment. Ran both MVS batch jobs and Open Systems jobs, replaced components while running hot and loaded micro code.

• Documented testing results and problems for evaluation by development.

STORAGE TECHNOLOGY INC., Louisville, Colorado 1991-1997

(Acquired by SUN in 2005)

Software Support Representative

• Provided customers with problem determination and resolution for robotic library’s controlling software.

• Walked customers through disaster recovery, and product installation procedures.

• Resolved customer specific problems and questions.

• Requested customer documentation and / or escalated the issue when required.

• Documented all calls.

DAVID C. NELSON Page Two

COMPUTER ASSOCIATES, Irving, Texas 1987-1991

Provider of multiple software products to customers that enhanced the management of information written to tape, job performance evaluation and scheduling capabilities.

Customer Support Representative

Provided customer support for the CA-1 (Tape Management) product.

• Received award for high volume of customer calls closed during first call.

• Recognized by co-workers as both understanding and being able to explain to customers tape vaulting procedures.

EDUCATION

Tarrant County Junior College, Fort Worth, Texas

Course work towards Computer Science degree

PROFESSIONAL DEVELOPMENT

JCL (Job Control Language) Basics

Host Software Component Installation and Tuning

Virtual System Manager Fundamentals and Operations

Networking I, II, and III

Sun Solaris Administration

AIX Basics Review

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