R E S U M E

Jose Julian Ramos

***** ** *** ******* *****, Florida 33187

Mobile Telephone 305-***-**** Email: yr745n@r.postjobfree.com

Experienced Senior Systems Analyst with expertise in IT staff management, business requirements gathering, application design, development, testing and implementation.

SUMMARY OF QUALIFICATIONS

Successfully managed teams of Systems Analysts, IT Consultants, Computer Operators and Help Desk technicians.

Strong background working with internal and external clients in order to identify requirements, provide cost analysis and creating user interfaces.

In-depth understanding of all phases of system and software development life cycle (SDLC).

Proven track record in testing, quality assurance, documentation and networking.

Excellent communication, presentation, and interpersonal skills.

Fluent in English and Spanish.

INDUSTRY EXPERIENCE SUMMARY

Cable, Telephone and High-Speed Internet Billing (15+ years experience)

Warehouse Management and Distribution systems (4 years)

Banking and Credit Union (6+ years)

Financial AP, AR, GL, lending (30+ years)

Freight Forwarding, international air and ocean (3.5 years)

Fast-food industry (5 years)

Land development, Mortgage Loan Servicing (6 years)

TECHNICAL EXPERIENCE SUMMARY

Languages RPG 38 and 400 (20+ years experience)

CLP/400, SQL/400, Query/400 (20 years experience)

ILERPG (5+ years experience)

COBOL, IBM and Microsoft (23 years experience)

C (< 1 year experience)

Operating Systems OS/400 (20 years experience)

OS/390 - z/OS (15 years experience)

DOS/VS - z/VSE (5 years experience)

Rapid Development Tool SYNON/2E (18+ years experience)

Database technologies DB2/400 (18 years experience)

CA-IDMS (5 years experience)

Web Technologies XML, HTML, Web Page design (< 1 year experience)

Other CICS, TSO (5 years experience)

Sys. Dvlpmt. Meth. Systems Development Life Cycle (30+ years experience)

PROFESSIONAL EXPERIENCE

Convergys Corporation. Tamarac, Florida. From June 1996 to February 2011

Position: Senior Systems Analyst.

Designed and developed various transactional interfaces to interact between the ICOMS Billing system and our client’s vendor systems such as Interactive Voice Response (IVR), Dispatch (CATV field technicians), PPV and VOD processing, Provisioning and Payment processing using TCP/IP sockets.

Maintained existing Billing system applications such as Telephony, Order Entry, Collections and APIs for data transmission to external systems.

Interfaced with clients to prepare Business and Software Requirements from which I developed Detailed Design Specifications and test cases.

Southeast Frozen Foods, North Miami, Florida. From April 1993 to June 1996.

Position: Programming and Support Manager. Reported to Director of M.I.S.

On-hands manager for a six person team of Systems Analysts and Programmers responsible for the design, development and maintenance of Warehousing, Distribution and financial applications.

Managed a team of Help Desk technicians that provided applications support for users located in five warehouses in different states.

Successfully designed, developed and implemented a Warehouse Management System at two warehouses, using hand-held wireless bar-code scanners. This implementation resulted in millions of dollars savings for the company.

Stair Cargo Services, Miami, Florida. From March 1991 to April 1993

Position: Director of Management Information Systems. Reported to the C.E.O.

Hands-on manager for a three person team of Systems Analysts and Software Consultants responsible for the design, development and maintenance of Freight Forwarding (NVOCC), Logistics, Customs Brokerage and financial applications.

Managed two Computer Operators and one Help Desk technicians

Managed the daily operations and administration of two AS400 servers and data networks serving five office locations.

IBM Southeast Employees Federal Credit Union. From January 1990 to March 1991. Position: Manager, Systems & Programming. Reported to Director of MIS.

Hands-on manager for a team of Systems Analysts and Programmers in the design, development and maintenance of Banking and financial applications.

Responsible for the successful implementation of an ATM system and equipment at locations throughout the southeast.

Responsible for the successful implementation of a server-based automated teller system with store-and-forward capabilities.

International Information Consultants. Coral Gables, Florida. From May 1986 to March 1990. Position: Sr. Information Technology Consultant. Reported to the President and C.E.O.

Gathered business requirements from clients, designed, developed, documented and implemented applications for clients in various industries such as Manufacturing, wholesale distributors, Banking, Mortgage Loan Servicing and aircraft parts repair.

Bank of America, Latin America Caribbean Division, Coral Gables, Florida. From March 1982 to April 1986 Position: Sr. Systems Analyst. Reported to Software Development Manager.

Responsible for the rewriting of all existing System 38 banking applications to a centralized IBM 4341 mainframe (DOS/VSE and CICS) in order to provide less-costlier remote services to the bank’s Latin American & Caribbean division.

Supervised a team of 7 Programmer Analysts.

Gathered transactional and data volume statistics from the various branches located throughout Latin America and the Caribbean.

Burger King Corporation. Miami, Florida. From July 1978 to March 1982. Position: Programmer Analyst. Reported to the Programming and Support Manager.

Responsible for the maintenance of existing financial applications such as GL, AR, AP and Payroll.

Developed and implemented new applications for Marketing (new product development) and Real Estate restaurant construction administration.

Deltona Corporation, Miami, FL From June 1973 to July 1978. Programmer trainee. Reported to Programming Manager.

Responsible for the maintenance of the General Ledger application and the development of Real Estate construction and land development applications.

EDUCATION

Miami-Dade Community College. Miami, Florida. 1975-1976 Associate of Science in Business Data Processing.

Evanston Vocational High School, Evanston Illinois. 1970-1972 Introduction to computers and COBOL programming course.

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