Customer Service Manager
Resume:
CONTACT INFO
Joseph F. Feeney III
Apt. # 1
Sharon Hill, PA 19079
Cell #: 610-***-****
Home #: 484-***-****
Office #: 484-***-****
Email Address: ***********@*****.***
WORK HISTORY
June 2011 - Present
MOR Logistics
Logistics Manager
Sharon Hill, PA
*Supervising 8 employess
*Head of all operations
*Handling 3 or more clients at a time
*Maintaining inventory for several clients (utilizes IMS)
*Handling all billing
*Handling weekly payroll
*Some picking and packing when needed
*Customer service/Emails
*Daily/weekly Excel spreadsheets
*Running weekly team meetings
*Putting rules/regulations in place and making sure they are adhered to
*Utilizing both the IMS and the WMS systems
December 2008 – February 2011
Preferred Freezer Services
Night Inventory Manager
Philadelphia, PA
*Running all night inventory operations
*Finding lost pallets/fixing all “bad tickets”
*Running and maintaining open order “F000L” reports
*Forklift certified
*Electric Jack certified
*Cherry Picker certified
*Clicco certified
*Supervising most of the night staff (12-15 workers,) including two directly under me
*Handling customer service emails and phone calls
*WMS/Oracle based Inventory Software
*Cycle counts
*Handling various work orders for customers
*Travelling to other PFS’s when needed (Boston, NJ, etc.)
*Employee Of The Month in March 2009
October 2007 – November 2008
Keystone Pack & Ship (Navis)
Operations Manager
Folcroft, PA
*Overseeing all warehousing
*Supervising between 3 and 5 employees
*Making worker’s schedules per daily work demand
*Driving company’s 20 foot box truck for pickups and deliveries
*Handling all USARs (Universal Shipping Agreement Revised)
*Building boxes and crates of various sizes
*Keeping track of inventory for client’s merchandise
*Keeping track of inventory for/and ordering warehouse supplies
*One week of Navis Warehouse Management training in Phoenix, AZ
*Setting up pickups and deliveries through UPS, Yellow, etc.
January 2003 - October 2007
UTI
Lead Receiver
Folcroft, PA
*Lead of the Receiving Department (Supervised 3 Employees)
*In charge of Freight Resolutions (All Direct Factory Shipped Freight)
*Running daily team meetings
*Customer service through email and phone
*Outlook Express/UPS and FED EX Online
*WMS (Oracle Based Inventory Software), RF Scan Guns, and Excel
*Daily and Weekly status reports
*HAZMAT certified
*Forklift certified
*Cycle counts
*Daily computer duties
*Receiving freight daily
*Putting away freight
March 2002 - December 2002
Blockbuster Online
Distribution Specialist
Folcroft, PA
*General warehouse duties
*Daily computer duties
*Picking and packing
*Running the DVD Repairs division/machines
*Shipping and Receiving
*Checking in and checking out merchandise
*Running the DVD and mail sorter
*Going to the post office daily
*Maintaining and having knowledge of inventory
*Cycle Counts
June 1999 – February 2002
Disposable Products Co.
Promotions Coordinator
Oaks, PA
*Handling incoming orders for sample packets
*Packaging samples
*Shipping through UPS Online daily
*General warehouse duties
*Managing and maintaining part of warehouse
*Running own office and keeping shelves stocked
Sep 1997 - July 2006
Leo's Steak Shop
Cook
Folcroft, PA
*Cooking on grill during the shop's busiest times
*Occasionally handling cash register
*Handling incoming shipments of food and supplies
*Was Employee Of The Month twice (March and May 1999)
*General cleaning and maintenance of Walk In refridgerator and downstairs storage
area
*Cleaning and shining of grill
*Co-Managing catering business in early mornings
EDUCATION
Aug 2001 - Nov 2001
Delaware County Community College
Collingdale, PA
*Was a temporary student
*Completed Math, English and Psychology classes
Nov 2000 - Mar 2001
Chubb Institute
Springfield, PA
*Planned on acquiring degree in Web Development
*Became skilled in general computer operations (Word, Excel, Access)
SKILLS/CERTIFICATIONS
*RAMP Certified (2011)
*Ran own Ebay and Amazon stores (1998-2000 and 2010)
*Forklift Certified (2006-2009)
*Riding Jack Certified (2009)
*Cherry Picker Certified (2009)
*Clico Certified (2009)
*HAZMAT Certified (2006)
*Type 59 WPM
REFERENCES
Kevin O'Malley, Owner at Seko Logistics
Bill Rightnour, General Manager at Seko Logistics
Bill Smith, Day Inventory Manager at Preferred Freezer Services
Robert Frasier, Supervisor at Blockbuster Online
Thomas Klara, Steamfitter/Former Night Manager at Forward Air
Charles Rees, Store Manager of Benjamin Moore Paints
Shawn Sweeney, Manager of Leo's Steak Shop
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