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Customer Service High School

Location:
Austin, TX
Posted:
May 01, 2012

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Resume:

Shakeal M Hill

*** **** ****

Dale, Texas *****

Cell: 512-***-****

yr3fzu@r.postjobfree.com

OBJECTIVE

To use my organizational, problem-solving, health care and communication skills in a health care environment that offers exposure to patients and health care workers. As well to seek new challenges in the health care field and the opportunity to join a growing company.

WORK EXPERIENCE

Heartland Health Care Center, Austin, Texas

Certified Nurse Aide (Full Time Employee) 03/2011 - Present

Reported to Director of Nursing with the responsibility of a Certified Nurse Aide (CNA) and working with the care of 31 in-house residents with assistance in grooming, activities in daily living, rehabilitation, and with feeding. Familiar with all aspects of the job of a CNA. I am highly acknowledged as a hard and strong worker.

Best Buy, Bastrop, Texas

Wireless Sales Associate (Part Time Employee) 07/2009 - 05/2011

Reported to the General Manager and Wireless Manager with the responsibility of a Wireless Sales Associate. Thorough knowledge of electronics and computer products. Familiar will all aspects of customer service and communication. Extensive experience in customer relations and customer service and problem solving. I worked at Best Buy while still enrolled in high school

Bastrop Independent School District A.C.E. program, Bastrop, Texas

Site Assistant( Seasonal/Temporary Employee) 10/2010 - 01/2011

Led the development of the students in fulfilling their school goals and in tutoring in subject areas. Managed a team of 50 students that established and kept the goal of our A.C.E. program for the school district. Reporting to the Director with the responsibility to help the students in the school studies and their positive social skills. Assisted in the development and start-up of the A.C.E. kids Clubs and Community projects. Expert in communication and large volumes of duties and tasks.

HEB, Bastrop, Texas

Cashier (Part Time Employee) 09/2008 - 08/2009

Reported to the Central Checkout Manager with the responsibility of checking out customers and money management. I also performed other jobs like customer service, greeting customers and handling large amounts of customers at one time.

PERSONAL SKILLS

I am proficient in computer software, and a fast learner, very organizational and able to accomplish any task that is given to me. Also, I have an excellent typing speed of 50+wpm.

EDUCATION

Bastrop High School Bastrop, Texas

High School Diploma in Vocational Studies in Health Science, GPA: 3.5 on a 4.0 scale 2006 - 2010

Degree to be awarded on June of 2011 by the school district of Bastrop. Took specialized classes in Health Science , years I, II and III as well as earning my certificate as a Certified Nurse Aide, CPR and Certified Emergency Response Team (CERT) and learning medical terminology under the direction of Christine Horton, RN.

Austin Community College Austin, Texas

Bachelors in Health Administration, GPA: 3.4 on a 4.0 scale 2011 - Present

Continuing education classes in my basic studies to obtain my bachelors’ degree to continue my education to purse my career in pediatrics. Licensed Certified Nurse Aide in Texas in 2009.

INTERNSHIPS

• 122 clinical hours will be accomplished in early April 2012 at Clinical Pathology Laboratory with the Austin Community College Phlebotomy Technician Program under the instruction of Lois Wagoner.

SKILLS

• Proficient in Microsoft Office

• 3 years experience in customer service

• Multi line Phone Calls

• Data entry proficient

• Organizational

• Words per Minute(WPM) at 40

• Proficient in all skills of a Certified Nurse Aide

• Medical Terminology

• Beginner Skills in Phlebotomy

ACCOMPLISHMENTS

• 2010 Greater Texas Debutante Program – Honored debutante

o I was voted by my church, Mt. Pleasant Missionary Baptist Church of Cedar Creek, Texas to represent the church as a debutante. In the debutante program, we learned adequate manners and growing into young women. We presented ourselves in front of a congregation of honor and accomplishments.

• 2010 Certified Emergency Response Team (C.E.R.T.) of Bastrop County

o Awarded by my Health Science Technology Education course (HSTE III) of Bastrop High School, my class took trainings to obtain a certificate to respond to my community if there is an emergency happening as well being a certified First Aid responder and CPR provider by the American Heart Association.

REFRENCES

• Douglas Deshay 512-***-****

Youth Pastor at Mt. Pleasant Missionary Baptist Church / Educator at Bastrop Independent School District

I have known Mr. Deshay for about 10 years when I joined Mt. Pleasant with my family.

• Cristina Salazar-Tharp 512-***-****

Wireless Sales Associate at Best Buy

I have known Mrs. Salazar-Tharp for 5 years now. She is also a former colleague from Bastrop High School Varsity Choir and Best Buy in the Wireless Department.

• Katherine Rainosek 512-***-****

Educator at Bastrop Independent School District

I have known Ms. Rainosek for about 3 years. She has been my personal educator and has helped me with school and life goals.



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