Network Engineer

STATEMENT OF PURPOSE

To obtain a challenging position that will allow me to utilize my knowledge to its fullest potential. I

possess a solid background in information technology, and am seeking a position with a growth-oriented,

forward thinking company, which will utilize my abilities and knowledge to the fullest extent.

CAREER SUMMARY

A dynamic, team oriented, and performance driven six-year telecommunication professional with an

extraordinary blend of leadership, business, and telecommunications industry knowledge. Experienced in PBX

and LAN administration. Experienced in customer relations, technical support operations, and sales engineering.

Proven ability to streamline processes and increase productivity, utilizing outstanding communications skills.

EDUCATION

2002-2005 University of DeVRY, New Brunswick, New Jersey

Network and Communications Management Bachelors of Science

PROFESSIONAL EXPERIENCE

(2005- Current) Real Estate Salesperson, Robert Defalco Realty INC Staten Island , NY

(2004 – 2011) Network Engineer | LAN Manager |PBX Manager, ABSelcom, Inc. NY, NY

ABSelcom provided a wide range of telecommunication services & products, to multinational conglomerates,

domestic companies, banks, governmental entities, and privately owned businesses.

Restructured & reprogrammed networking strategies & systems, vastly improving network performance.

Reviewed important company networking projects to ensure proper planning, organizing, & execution,

resulting in improved project completion times and turnarounds.

Analyzed and programmed new servers, storage systems, & their backups, to improve systems efficiency.

Interfaced with Hardware/Software engineers to provide permanent solutions to recurring network issues.

Developed and maintained a solution to provide regular weekly backups for all critical systems.

Located and initiated multiple technical projects that improved performance and business functionality.

Performed a key role in providing local and remote engineering support, including LAN administration.

Displayed flexibility & competency when learning new network products, and networking techniques.

Assisted in managing ABSelcom’s networking systems, sales engineering, and technical support departments.

Wrote detailed procedure manuals, reports, and user guides used by clients, customers, and IT staff’s.

Provided onsite & remote technical assistance to clients using logical, verbal, & technical support techniques.

Understood and technically supported over 500 telecommunication Products, of ABSelcom.

Controlled day-to-day Inter-Tel phone system administration and management for ABSelcom and clients.

Achieved certifications from Inter-Tel PBX’s& Verint Voice Recorders, increasing the company’s product line.

Managed technical aspects of the e-Commerce sites, including design, SEO, programming & tech support.

Provided sales engineering on company sales proposals, which gave our clients the knowledge of how our

products and services could be made or modified to suit their needs.

Effectively presented information in sales presentations and product demonstrations, for potential clients

Technical Skills

Operating Systems: Windows 98/2000/XP/2003/Vista

Software Programs: MS Office (Word, Power Point, Excel, Outlook)

Hardware Systems: General PC Hardware, Inter-tel PBX & VoIP PBX’s, Certified in Verint Voice Loggers,

SIP Gateways, Firewalls, Hubs, Switches, Routers

Networking: IP Protocols, Ethernet, Intranet, DNS, DHCP, TCP/IP,VPN, FTP,VoIP

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