Sarah D. Nettles

*** ***** ****** ****

Scranton, SC 29591

(843) 389- 9308

yqioi1@r.postjobfree.com

I am an IT professional with a proven track record as a Business Administrative Support for Local Systems Networking. I am seeking a position that will utilize my skills and experience allowing for professional growth.

Employment History

February 2002 – April 2009 Honda of South Carolina, Timmonsville

Business Administrative Support for Systems

• Responsible for coordinating the technical support requirements on the production systems (PC PACK F, QICS, AS400) as well as the parts inventory systems (GPCS, GCCS, Inventory Database) within our warehouse facility.

• Provided communication between management and tier2 teams to clearly define, develop, and document functional system requirements. This process included analysis-related deliverables for our: process flows, functional specifications, data models/maps, mock-up screens, information and system flows.

• Coordinated the repair and maintenance for printers, monitors, scanners and hardware.

• Coordinated with the in-house helpdesk by providing technical support as well as asset management functions within our Asset Management Program. This included documentation and troubleshooting inbound calls from end-users. Inbound calls were, but not limited to, support for computers, phones, laptops, printers and scanners.

• Communicate daily demands, opportunities, and project planning.

• Establish and introduce new items, packaging, procedures, requests, testing, rollouts, etc.

• Provides internal and external customer service.

• Administer, implement and maintain Systems Action Plans for local systems which included Line control systems, IBM AS400, SQL Server, Business Objects, Global Production Control System, and Windows 2000.

May 1999 -February 2002 La-Z-Boy, Florence SC

LAN Technician /Inventory Control Adjuster

• Maintained network issues by supporting the upgrade of equipment for our end users work stations and printer/fax problems.

• Monitored the inventory with the production to ensure availability of material.

• Production reporting, inventory functions, establishing new items, and customer satisfaction

• Maintained on-site and off-site consignment inventories for external customers through our Local Manufacturing Efficiency System as well as the AS400 CICS Program.

• Communicate and develop programming needs for inventory accountability.

• Implemented and utilized barcode system for finished goods through our MES Program.

August 1998 – May 1999 Wellman’s Inc, Johnsonville, SC

Help Desk Support

• As an Intern, I supported the upgrade of equipment for our end users work stations and printer/fax problems.

• Coordinated with the in-house helpdesk by providing technical support as well as asset management functions within our Information System Dept. including computers, phones, laptops, printers and scanners

Education

Associates Degree in Business Administration

Microcomputer Applications Certification

Williamsburg Technical College, Kingstree, SC

Windows XP: Installation and Administration

Business Objects

Completed Coursework

• Crystal Reports 11 Boot Camp

• Leadership

• Delegating for Results

• Building successful Teams

• Coaching

• Time Management

• Positive Communication

• Target (AS400 Application)

• Histograms

• Stress Management

• Leading Teams

• Presentation Skills

• Business Etiquette

• Diversity

• Assertive Communication

• Accountability

Professional References

***(Peer) Leroy Nettles 843-***-****(wk) / 843-***-****(hm)

***(Peer) John Gaster 843-***-****(wk) yqioi1@r.postjobfree.com

***(Business Manager) Kim Melton 843-***-****(pc)

yqioi1@r.postjobfree.com

***(Coordinator) Joel Stokes 843-***-****(pc)

yqioi1@r.postjobfree.com

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