Customer Service Maintenance

James Brown

PO Box ******

College Park, GA ***49

Phone: 404-***-****

E-Mail: *********@*****.***

Summary

Hard-working professional with a dedication to customer satisfaction and superior service.

Highlights

Microsoft Office Suite (all versions)-Excel, Access, Word, Power point

Adaptability and responsiveness

Communicates effectively

Front desk training

Service-oriented

Staff training

Accomplishments

Reduced expenses by 11 percent while at the same time improving customer satisfaction by 25 percent.

Won ASA Airlines employee training award.

Experience

October 2010 to Current

City of Riverdale - Riverdale Town Center Riverdale, GA

Facilities Attendant

Efficiently set up and take down indoor and outdoor events held at the town center facility, Assist with facilities clean up and maintenance.

February 2008 to March 2010

ExpressJet formerly Atlantic Southeast Airlines Atlanta, GA

Rotable Administrator

As a team member, responsible for monitoring repair vendor turn-around-time, negotiated repair costs and captured warranty on serialized aircraft components.

Monitored stock levels of parts needed for upcoming aircraft checks and scheduled inspections.

Expedited parts from repair vendors as the need arose.

Reviewed quotes for correct revisions.

March 2006 to February 2008

Atlantic Southeast Airlines Atlanta, GA

Repair Analyst

Warehouse.

Increased reliability on repaired spares Ensure efficient shipping and delivery of spares entering the repair process to off-site vendors.

December 2003 to March 2006

Atlantic Southeast Airlines Atlanta, GA

Stores Clerk

Efficiently maintain/ restock inventory.

Issued/delivered parts to mechanics.

October 2001 to October 2003

JC Penney Store Support Center Forest Park, GA

Production Worker

Prepared incoming boxed merchandise - (clothing etc.) for efficient timely shipment to retail stores for display.

September 1995 to August 2001

Skagit Valley College - Whidbey Island Campus Oak Harbor, WA

Library Technician

Assisted the staff librarian in maintaining a college library of 19,000 + publications including periodicals and reference materials

Operated the Customer Service Desk - Setting up and maintaining accurate computer based client files allowing limited remote off-site access to library materials

Performed limited Computer Help desk functions - assisting clients with database searches and internet searches

Distributed and maintained media equipment to college classrooms.

September 1986 to October 1993

US Navy, Honorably Discharged Oak Harbor, WA

Aviation Maintenance Administrator

Maintain Visual Information Display system for aircraft squadron maintenance control center

Assisted maintenance control personnel with maintaining aircraft logbooks on assigned aircraft

Operated Customer Service desk for 600 member staff avionics division

Established and tracked personnel files

Assisted Technical Publications Librarian in maintaining 26,000 publications

Audited 45 satellite library locations.

Education

2014 Westwood College Atlanta, GA

Bachelor of Science Computer Forensics - Currently enrolled

Coursework includes: Computer Network Security Management, and Investigation

Milwaukee Area Technical College Milwaukee, WI

Associate of Arts Telecasting

Coursework includes: Television Broadcast Techniques and Financial Management

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