Project Manager Operations

KIM LUSSIER

** ***** ****, *** **, Hampton Falls NH

518-***-**** * yq6f86@r.postjobfree.com

Maintenace Technician

Solutions-focused, motivated maintenance professional with a comprehensive background in facilities management and mechanical operations. Adept at completing complex repair projects within established timelines and set budgets. Consistently achieves optimal utilization of human and financial resources through proactive workflow planning and coordination. Highly versatile; quickly masters new roles, responsibilities, technologies and environments. Reputation for integrity, problem solving abilities, work ethic and analytical skills. Areas of expertise include:

Project Management * Strategic Planning * Cross-Functional Team Leadership * Facilities Maintenance

Quality Control * HVAC * Plumbing * Electrical * Pipefitting * Carpentry * OSHA * Resource Allocation

Client Relationship Management * Troubleshooting * Customer Service * Repairs

PROFESSIONAL EXPERIENCE

Crossmark (2010-Present)

Event Specialist (Part-Time)

Collaborate with staff members to develop and implement in-store food/product demonstrations/events. Develop and deliver engaging presentations, demonstrate products, interact with consumers and promote product sales while maintaining a high customer service standard. Stay abreast of knowledge of products and promotions and encourage consumers to purchase products to increase sales.

Port City Air – Portsmouth, NH (2009-2010)

Manager

Applied strategic planning, prioritization and management skills toward consistently achieving critical deadlines while maintaining high quality standards in the operations management of a 35,000 sq. foot office complex and hangar. Maintained full accountability for overseeing a cross-functional team of line technicians in all aspects of daily activities, including maintaining aircrafts, as well as analyzing and evaluating HVAC, electrical and mechanical systems. Contributed information gathering, needs assessment and analytical skills toward effectively and diplomatically responding to problems for timely resolution.

Selected Highlights:

* Strategically planned, allocated and administered budgets to maximize use of resources and boost bottom-line profitability while controlling costs.

* Played a key role in designing, developing and integrating a successful training program for line service technicians, including SOP, Safety, Customer Service and Skill Development.

* Demonstrated strong communication and leadership skills in effectively ensuring the timely repair of fuel farm issues, overseeing on ground "under the wing" services, and assigning tasks based upon staff proficiency and skill levels.

Empire East Aviation Inc. - Queensbury NY (2003-2008)

President

Led a cross-functional team in supporting a Fixed Base Operation, with strong focus on optimizing productivity and efficiency. Prioritized and coordinated multiple simultaneous projects to achieve critical timelines, including repairing aircrafts, equipment including fuel trucks, deicing and ground service equipment.

Selected Highlights:

* Increased revenue by boosting gross sales to $1.5 million over a five-year period.

* Liaised between internal staff and outside agencies to spearhead the growth and expansion of airport through services and development that included additional corporate hangars, directly resulting in new business.

Crown Point Aviation - Springfield VT (2000-2002)

Aircraft Mechanic

Directed aircraft fueling, repairs, maintenance and restoration activities. Conducted daily runway inspections, summarized results and presented findings to the State of Vermont and Flight Service to promote safety.

EDUCATION

Associates, Aircraft Maintenance Technology - New Hampshire Technical College, Nashua NH

Certification - New England School of Air Conditioning and Refrigeration, Boston MA

PROFESSIONAL DEVELOPMENT & TRAINING

Shell Quality Control Certificate; Fuel Management

NATA Safety First Line Service Training; Customer Service

Licensed Airframe and Power Plant Mechanic, Inspector Authorization

Electrical

Welding

Hydraulics

Sheetmetal Fabrication

Leading Edge Technologies, Deicing Certificate

Safety First; OSHA Training Certificate

Commercial Pilot, multi-engine rating / multi-engine instrument, Private Pilot Seaplane rating

EPA Universal Refrigerant Certification

FCC GROL with Rador Endorsement

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