Customer Service Administrative Assistant

Araceli Lapaix

*** * **** ** *** York, NY. ***** Mobile: 646-***-**** Email: **********@*****.***

OBJECTIVE

Seeking a challenging diversified position utilizing my comprehensive experience, while offering merit-based opportunity for career advancement.

PROFILE

Experienced in the administrative field with the resourcefulness to implement practical approaches to designated tasks. Constructively organized, detail oriented, strong prioritizing skills. Responsible, dependable punctual with strong work ethic. Computer literate MS Office (Word, Excel, Power Point and Outlook)) Internet savvy. Bilingual – English and Spanish.

PROFESSIONAL EXPERIENCE

Belgian Shoes Inc. Office Assistant 8/05 to 6/11

Excelled in a role requiring the ability to handle a variety of customer service; administrative tasks which resolved customer issues with expediency.

Maintained and organized inventory

Using UPS and FedEx prepared and shipped packages worldwide.

Followed-up with customers, to provide swift resolution of back order issues, preserving customer’s loyalty and satisfaction.

Provided assistance and support to sales team.

Bojan Developments, LLC Belleville, NJ Administrative Assistant 10/01 to 08/05

Provide full administrative support and assisted CEO with all clerical needs.

Set up and coordinated appointments, meetings, conference calls, travel arrangements, and input all information into company’s calendar via outlook.

Responsible for all front desk duties such as greeting clients, answering and operating a high volume telephone consul, also ordered all office supplies to ensure office productivity.

Created and distributed memos regarding any changes or cancellations of projects as well as proposals

Regularly reviewed all projects and verified that all data, in addition to updates were properly recorded.

Maintained communication with CEO while out in the field.

Organized and processed all invoices as directed by CEO.

Gym Source Inc. New York, N.Y. Receptionist 09/97 to 8/01

Answered a multi-line telephone consul

Assigned all telephone extensions, voice mailboxes, and maintained master list.

Handled light typing, heavy filling, ordered all office supplies, distributed correspondence, and maintained all tracking information of all incoming and outgoing FedEx and UPS packages.

Assisted CEO with clerical needs

Maintained daily general office functions

EDUCATION

9/99-5/00 BOROUGH OF MANHATTAN COMMUNITY COLLEGE

Pursued degree in Graphic Design

References submitted upon request

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