IT Support Professional

Kevin Jason Trevor George

**** ******* ******, #** • Spring Valley, CA 91977

619-***-**** • *****.*.*.******@*******.***

IT Desktop Support Analyst

Solutions-oriented IT Support Professional who has managed the planning, analysis and implementation of various IT solutions and projects in direct support of core business objectives with over 5 years of experience supporting systems, networks and end-users. Proven ability to deliver excellent customer service and ensure end-user satisfaction. Effective communicator; able to explain complex processes in easy-to-understand terms for end users.

CORE COMPETENCIES:

 Network Connectivity Issues

 Systems & Network upgrade

 Testing & Troubleshooting

 Application Administration

 Windows & Mac Platforms

 Disaster Recovery Planning

 Problem identification/analysis

 User training & support

 Server/workstation setup

 Effective Communicator

 Disciplined Planner

 Excellent Interpersonal skills

TECHNOLOGY SUMMARY:

SOFTWARE: Windows 9x/NT/2000/XP/Vista, 2000/2003 Server, Microsoft Office 97/2000/XP Pro/2003/2007, Symantec pcAnywhere, McAfee & Symantec Corporate Editions, Citrix ICA client, Veritas Back-up Exec, Sentillion vThere, VMWare, IIS

HARDWARE: PCs/workstations, servers, NICs, printers, switches, routers, hubs, cabling, IDE/EIDE/SCSI/SATA hard drives, SCSI controller cards, Tape libraries & drives, optical drives, scanners

TECHNOLOGY: TCP/IP, DNS, WINS, DHCP, Active Directory, RAID, VPN, SMTP, FTP, NAS, SAN, Ethernet, Wireless, LANs

PROFESSIONAL EXPERIENCE

GlobeFlex Capital LLC – San Diego, CA

IT Network Professional (2007 – Present)

Key Accomplishments:

Recommended and installed solution to provide Microsoft Exchange redundancy

Increased overall level of security by implementation of automatic updates and policy administered antivirus

- Planned, researched, and implemented hardware, software and operating system upgrades

- Researched security vulnerabilities and applied relevant security patches and updates using WSUS & SMS

- Implemented group policy objects to standardize and secure desktop environment and protect users

- Installed, tested and configured servers for use in production environment

- Performed daily backups of servers and restoration of any missing or deleted files

- Managed Windows 2000/2003 domain with active directory

- Took corrective measures to ensure high level of system uptime

- Monitored and addressed system storage problems

- Customized desktop operating system and related systems to meet user needs

- Key contributor in the development of disaster recovery plan

- Provided end-user support and problem resolution

United States Navy – San Diego, CA

Aviation Structural Mechanic (2003 – 2007)

Key Accomplishments:

Successfully restructured training program for IM2 division

Successfully managed Aeronautical welding program

Responsible for outstanding results in Departmental AMI inspection for training and welding programs

- Deployed in support of Global War on Terrorism and Iraqi Freedom campaigns

- Tailored, corrected and monitored implementation of all training programs in IM-2 division

- Supervised, directed and managed the efforts of nine other Marines and Sailors in support of ship’s mission

Atlantic LNG – Port-of-Spain, Trinidad

Network Analyst (1999 – 2003)

Key Accomplishments:

Successful VoIP installation to connect ALNG Operations to British Gas Platform and Office

Successful migration of workstations from Windows 98 to Windows NT4.0

Successfully managed installation of Voicemail & call accounting systems

- Supported multiple servers, including File & Print, proxy server, firewall, Email, Lotus Notes and SMS

- Installed, configured and supported Windows NT4.0 and Windows 2000 Servers

- Worked on companywide PC upgrade, VoIP installation, Firewall, and router and switch upgrade projects

- Rolled out Intergraph Document Management System and Oracle based Enterprise Wide Accounting System

- Migrated operating systems from Windows 95 to Windows NT to Windows 2000 and Windows XP

- Installed and administered call-accounting and voice-mail servers

- Installed and configured HP, Lexmark, Sharp and Xerox printers on LAN

- Performed disaster recovery testing

- Prepared PCs for successful Y2K transition

- Diagnosed and resolved any reported end-user, network, computer, laptop, printer or application problems

- Worked with LAN administrator to plan, test and implement I.T. solutions driven by business objectives

Carib-Link Limited – Port-of-Spain, Trinidad

Customer Support Technical Service Representative (1998 – 1999)

Key Accomplishments:

Achieved outstanding customer service satisfaction level

- Provided technical support on Internet related issues, including connectivity, browsing and web use

- Troubleshoot modem connectivity problems

- Installed modems and software on customer’s PCs to facilitate Internet access

- Handled account queries, technical question, and new user sign-ups

EDUCATION & CERTIFICATIONS

 BS in Information Technology Management, 2009

National University, San Diego, CA.

 AS in Computer System Engineering Technology, 1997

Springfield Technical Community College, Springfield, MA

 Microsoft Certified Professional (MCP)

 Pursuing CCNA

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