Customer Service Sales
Resume:
Jordan Stewart
Lancaster, Pennsylvania 17601
******@***.***
SUMMARY
• Highly advanced in the mathematics and fields and can relate it to business using analytical skills, a background of business classes, and related work experience.
• Created and ran a business for a group project; developed, researched, and analyzed all of the sections (financial, operations, marketing, distribution, sales, etc.) of the business.
• Highly organized and detail-oriented while working well under high-stress environments.
• Strong problem solving skills.
• Proficient with Microsoft Word, Excel, PowerPoint, Access, SalesLogix, Adobe InDesign, Illustrator, and Photoshop, and Wolfram Mathematica. Created various spreadsheets and databases during practical real work experience. Familiar with SAP, ERP systems.
• Extremely fast learner.
• Outstanding interpersonal skills with the ability to work in teams.
• Great leadership and teaching skills with the ability to present information clearly.
• Over four years experience in customer service industry.
• Excellent written and verbal communication skills.
• Highly committed to long term projects with ability to manage and prioritize numerous projects.
EDUCATION
Bachelor’s Degree in Mathematical Business Analysis (Business Administration /Mathematics)
Lebanon Valley College, Annville, PA Graduated May 12, 2012
• Awards: 4 Dean’s List honors (fall 2010-spring 2011); Presidential Scholarship: Vickroy Award.
WORK EXPERIENCE
Armstrong World Industries, Lancaster, PA Business Analyst Intern June 6 – Aug 19, 2011
• As an analyst, analyzed sales data of the Architectural Specialties department of ceiling division.
• Developed numerous Excel scorecards based off of certain trends for sales reps to track their performance for the first half of 2011 using analyst skills and Microsoft Excel knowledge. These scorecards are now being used for 2012 planning.
• Developed an Access database entry system for the operations section of the department using analyst skills and Microsoft Access knowledge. The database is currently being used to enter and track job opportunities.
Lebanon Valley College, Annville, PA Event Staff Worker 2008 to 2012
• Performed various jobs at sporting events to help the games run smoothly.
Newgistics, Lancaster, PA Loader Summer of 2010
Footlocker, Lancaster, PA Sales Associate 2006 to 2008
• Interacted with customers on a daily basis, meeting their needs and answering their questions.
• Kept inventory of merchandise. Maintained and balanced a cash drawer.
Friendly’s Restaurant, Lancaster, PA Fountain Server 2004 to 2006
ATHLETICS
Basketball
• Member of organized sports teams from 2nd grade through present college basketball career.
• Captain and 3 year starter on the Lebanon Valley College men’s basketball team.
• Member of 2010-2011 ECAC South Championship Team.
• Named Judge John Walter Defensive Player of the Year for the 2010-2011 and 2011-2012 seasons. (Led the team in defensive rebounds and blocks, second on the team in steals during the 2010-2011 and 2011-2012 seasons)
• Ranked 6th all-time in defensive rebounds at LVC.
• Ranked 3rd in total rebounds and 2nd for defensive rebounds in Commonwealth Conference in 2011-2012.
• Received many athletic honors such as MVP, Most Outstanding Offensive Player, and Most Outstanding Defensive Player of high school team.
ORGANIZATIONS
Involved with SAAC (Student-Athlete Advisory Committee) at Lebanon Valley College
• Provide insight on the student-athlete experience on campus.
VOLUNTEER WORK
Basketball Camps
• Taught and coached kids from kindergarten to high school at Hempfield High School and Lebanon Valley College Basketball Camps each summer from 2006 to 2010.
United Way’s Day of Caring
• Volunteered in United Way’s Day of Caring on April 18th, 2009, April 24th, 2010, April 16th, 2011, and April 28, 2012 in Cornwall, PA to prepare the YMCA’s Camp Shand.
Tropical Storm Lee
• Volunteered during the flood around the Annville, PA community with my basketball team by clearing out flooded basements and assisting homeowners by carrying refrigerators, dressers, etc. during September 2011.
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