Post Job Free

Resume

Sign in

Registered Nurse Customer Service

Location:
Spotsylvania, VA, 22551
Salary:
fair
Posted:
April 29, 2012

Contact this candidate

Resume:

Sharon D. Fishman, RN

***** **** **** **** ************ VA 22551

301-***-****

OBJECTIVE

Bilingual Registered Nurse seeking long term employment within a facility that promotes autonomy, teamwork, self growth, and quality patient care.

LICENSES

Registered Nurse R199910 expires 05/2013

Certified Nursing Assistant A00113867 expires 05/2012

Healthcare Provider CPR and AED certified through 02/2014

EDUCATION

Associates of Science from Baltimore City Community College in 12/2011 HONORS

Associates of Arts from Baltimore City Community College in09/2009 HIGH HONORS

Certificate: Hospital Corps School from the United States Navy in 06/1994

CLINICAL EXPERIENCE

North West Hospital in Randallstown MD: Assist with total care of patients recovering from amputations, cerebral accidents, total hip replacements, and spinal cord injuries. Experienced with patient transfers, meal assistance provided total ADL, and catheter care.

Saint Agnes Hospital in Baltimore MD: Collaborated with an interdisciplinary team as needed, dispensed topical, oral, buccal, rectal, IV, IM, and ocular medications, assisted in a variety of wound care, interpretation and documentation of vital signs in a forty-two bed unit.

North West Hospital in Randallstown MD: Completed my Psych rotation in a twenty-two bed unit. I interacted with a variety of mental illnesses such as border line personalities, Bi-polar disorder, depression/anxiety, schizophrenia. Gained experience in conducting the daily group discussions. Listened to, observed, and provided therapeutic communication.

Levendale Nursing Home in Baltimore MD: assisted in the care of patients with dementia, deliria, Alzheimer’s disease. Assisted patients with ADL, eating, and provided mental stimulation via conversation, board games, music, and helping their families express their feelings.

Baltimore Washington Medical Center in Glen Burnie MD: Read and interpreted cardiac telemetry, connected patients to cardiac monitor/EKG, dispensed medications, provided patient education to include pre-op instructions for fem pop, cardiac catheterizations, lifestyle changes and discharge instructions. Assisted with wound care, triage of patient workload and delegation responsibilities.

OTHER WORK EXPERIENCE

Alan A. Rosen, M.D. 08/2007 through 01/2010

Position: Office Manager

Met day to day office needs from resolving client complaints to scheduling a variety of Gastroenterology procedures at multiple surgical centers, to keeping the doctor on schedule and maintained his curriculum vitae and continuing education needs. The office experienced significant customer service satisfaction increase and client retention than in past three years before my arrival. I also did vital signs, EKGs and capsule endoscopies, as well as assisted in obtaining past medical histories, providing pre-op and post op surgical instructions for EGDs and colonoscopies, PEG/PEJ placements, and breath tests. Scheduled patients for office visits, collected co-payments, and contacted insurance companies in regards to payment disputes/coding/billing needs. I assisted patients in scheduling X-Rays, as well as acting as a liaison between the clients and their insurance companies to provide excellent customer service and a smooth transition in the doctor’s office. My specialty was resolving problems most of which the doctor never even knew about.

AEGON USA 05/2001 through 01/ 2006

Position: Junior Underwriter/Application and Fulfillment Specialist

I approved basic health care applications for insurance. Utilized certain criteria to approve clients for insurance, retrieved pertinent past medical histories from MIB, as well as was responsible for a variety of other essential company reports. I attended multiple company meetings where I contributed in team collaboration to increase our company’s growth and expand our client base; particularly the Spanish speaking community, as I am bilingual. I helped write some of our Spanish correspondence letters before being sent to our legal department. I maintained or exceeded company standards/quotas. I managed thirty multi-million dollar companies and their customers in the mortgage arena.

United States Navy 12/1993 through 12/1999

Hospital Corpsman (HM3)/Medic

HONORABLY DISCHARGED FROM MILITARY

I have done everything from taking vital signs in a hospital, vehicles, and in the field. I have triaged patients in mass casualty scenarios, worked in Quality Control, provided English/Spanish translation in a variety of situations, worked in a Post Partum unit, for two years, was a manager in a busy family practice clinic, worked in an immunization clinic, worked in facilities management, ran “sick call”, and performed a variety of military watches from quarter deck duty to brig patrol. I have assisted in a variety of minor surgical procedures from toe nail removals, colonoscopies, vasectomies, cyst/wart removal, IV placement, phlebotomy, suture removal, and a multitude of gynecological examinations. I have provided both pre-op and post-op instructions, conducted community education and prevention. I can provide a more detailed history of all of my education qualification and experience during my stent in the United States Navy. I am the person you want caring for your loved one because I am the nurse that stays calm under pressure, thinks outside the box, and goes the extra mile every time because it is the right thing to do.

REFERECES

References are available upon request.



Contact this candidate