Customer Service Manager

Clinton J. Harvey

*** ********* ***** ***** ********, New York 13215 Phone # 315-***-****

E-mail: ypdwzx@r.postjobfree.com

Career Objective: A Management Position with a company to improve the Competitiveness and

Profitability of the organization, I am a results driven manager.

Over 25 years experience in managing Operations in Manufacturing, Maintenance, and Facilities with companies having multiple sites, using a strong financial focus to succeed in challenges assigned to me. At Remington Arms reduced annual budget by $1,000,000 while increasing effectiveness by 25%. Negotiated Vendor Projects to ensure competitiveness while directing Salary and Hourly Staff.

Experience: Remington Arms Company Ilion, New York

April 2006 to February 2010 Facility and Maintenance Manager

Responsible for the Maintenance and efficient operation of machines used in the production of Firearms an approximate 1,000,000 square feet Facility complex with multiple Floors.

*Processes Used:

Scheduling Preventative Maintenance Employee Training

Process Troubleshooting Equipment Engineering Predictive Maintenance

Vendor Management Continuous Improvement Capacity Planning

Equipment Acquisitions $3M Project Manager up to $20M Process Studies, Charts

Mechanical Engineering Budgetary Responsibility $15M Electrical Engineering

Ithaca Gun Company LLC, Auburn, NY/Upper Sandusky, OH

January 2002 to April 2006, Director of Manufacturing

Responsible for the fabrication of Replacement Shotgun Barrels as well as New Gun Production and Service Gun Repairs and overall Facility needs.

*Processes Used:

Scheduling Preventative Maintenance Employee Training

Process Troubleshooting Equipment Engineering Lean Manufacturing

Plant Safety Employee Counseling Capacity Planning

Production Quality Pro-Active Maintenance Process Studies, Charts

Vendor Relations Human Resources P&L Responsibility

The Syracuse Stamping Company, Syracuse, N.Y.

1995- 1998 and 1999- 2002, Director of Manufacturing

Manufacturer of Metal Stamping for Garage Door Rollers and Hardware Products,

Industrial gate valves, and Injection Molding products

• Processes Used: Metal Stamping, Shearing, Forming, Deep Draw, Cold-Heading, Machining, Lapping,

Insert & Injection Molding, Assembling, CNC Machining, Tool & Die Manufacturing,

Roll Forming, Press Brakes, Turret Press, Heat Treating, Die Set-up, and Welding.

• Active Involvement:

Scheduling Project Engineering Direct Manufacturing Workforce

Product Design Product Costing (BOM) Manufacturing Budget Control

Capacity Planning Team Development Process Troubleshooting

Direct Maintenance Purchasing (JIT) Material Review Board Member

P&L Responsibility Kaizen Lean Manufacturing

Die & Mold Design Plant Layout New Product Development

Human Resources Employee Counseling Preventative Maintenance

Customer Service Shipping/Receiving Strategic Planning

Gardall Safe Company, Syracuse, N.Y.

1998- 1999, Manufacturing Manager

Manufacturer of Metal Fabricated Safes, Metal Stamping, Welding, Forming, and Assembly

• Processes Used: Metal Stamping, Welding, Press Brakes, Roll Forming, Shearing, Turret Press,

Robotics Welding, Assembly, Paint Preparation, Painting, and Lock-Smithing

• Active Involvement:

Scheduling Customer Service Capacity Planning

Human Resources Kaizen Improvement Preventative Maintenance

Purchasing (JIT) Safe Insulation New Product Development

Team Development Product Engineering Heat Treating

Quality Control Employee Counseling Strategic Planning

Lally Manufacturing, New York Mills, N.Y.

1990- 1995, General Manager

Textile garment Manufacturer for Military Contracts

• Processes Used: Fabric Knitting, Dye House Fabrication, Drying, Material Layout, and Sewing

.

• Active Involvement:

Quality Control Facility Management Production Planning

Engineering Capacity Planning Waste Management

Scheduling Human Resources Kaizen

Safety Preventative Maintenance Strategic Planning

Purchasing (JIT) P&L Responsibilities Budgetary Responsibility $30M

Shipping Receiving Lean Manufacturing

William’s Advanced Materials, Oriskany, N.Y.

1981- 1990, Operations Manager

Semiconductor Component Manufacturer, Metal Stamping, Rolling, Casting, and Plating

• Processes Used: Metal Casting, Rolling, Slitting, Metal Stamping, Tool & Die, Plating, Parts Cleaning,

Assembly, Roll Forming, Welding, Laser Cutting, Machining, Press Brakes, Turret Press

and Heat Treating

• Active Involvement:

Scheduling Process Engineering Operation Security

Capacity Planning Tooling Design Purchasing (MRP)

Safety Facility Management Sales/ Customer Service

Facility Planning Preventative Maintenance Corporate Policy Development

P&L Responsibility Human Resources Duties Team Development

Process Design Product Costing Information Systems

SPC & 6 Sigma Project Management Capital Investments

Certificates: Personnel Management, Facilities Management, Total Quality Management, Hazard Communication, Statistical Process Control, Preventative Maintenance, OSHA Safety Training, and Confrontational Management. Education: Mohawk Valley Community College, Utica, N.Y.: Business Administration

Skills: Word 6.0, Excel, Power Point, Account Mate, Publisher, e-mail, Internet, Access, able to develop and interpret blueprints and complex electrical schematics, solid negotiation and communication skills, loyal, skilled at overseeing and ensuring success for committees with diverse interests/members, trained in quality concepts of CPK and Six Sigma for customers such as Toyota, Ford, Intel, Motorola, AMD, Harris Electronics and others.

Hobbies: Distance Runner, camping, hiking, swimming, woodworking, nature walks, reading, and writing.

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