Customer Service Assistant

**** ***** *****, ***. **** D

Independence Missouri Cell 816- 372 - 5601

Email address *****.******@*****.***

Edwin Aquino Méndez Santana

Objective

• Executive position- Hotel Management

Education • 1998-2002

• Lic. Maria Antonia Gómez

• Provincia Bahoruco, Dominican Republic

• 2003- August 2007

• Apec University, Santo Domingo

University

• Dual degree- Bachelor of Tourism and Hotel Administration

Skills • Microsoft Word

• Advanced experience Microsoft powerpoint

• Microsoft Excel

Languages • Graduated Advanced English, Apec University

• Graduated Advanced Italian, Apec University

• Actual studies German, Apec University

Job Experience Ceva Logistics Kansas City, Missouri September 2009- Present

• Pre-dispatch inspection

• Buck ramp operator

• Vehicle cleaning

• Tire pressure refilling

• Car/engine labelling

• Support diagnostics

• Software upgrading and recall inspection

Embassy Suites Hotel Kansas City,Overland Park

April2009-May 2009

• Lobby assistant

• Cleaning pool area

• Cleaning lobby

Doubletree Overland Park Hotel Kansas City,Missouri

March 2009

• Banquet assistant

• Set up of restaurant

• Table runner

• Customer Service

• Clean up restaurant

Carribean Cruises Santo Domingo

December 2007-January 2008

• Flight Assistant

• Receive passengers

• Baggage claim

• Transport passengers

• Group leader

Quality Hotel Santo Domingo September 1 – November 9 2006

• Front desk

• Reception

• Greeting guests

• Taking bookings

• Making appointments

• Answering phone

• Making reservations

Quality Hotel Santo Domingo September 1 – November 9 2006

Los Balcones Restaurant

3 month Internship- Waiter

• Food service

• Customer service

• Experience in busy restaurant kitchen

• Working under pressure

Certificates:

• Management in Financial strategies

• Excellence and equivalent in accounting

• Catering

• Conferencing.

• Master of Ceremony

• Tourism rally

Competitions:

• Bed Assemble (3rd place)

• Gastronomy Festival

• Specialised Wine Course (El catador)

References

• Rafael Torres

Workplace: Ceva Logostics Kansas City, Missouri

Cell: 816-***-****

• Katy

Workplace: Embassy Suites Hotel Kansas City, Overland Park

Phone no: 1-800-***-****

About Me

I am an energetic and considerate person, that always looks out for others and tries to help wherever possible. I enjoy being with my friends and around people I most care about, I like to have fun and enjoy the company of others. I consider myself a compassionate and humble person. If ever a problem arises in the work place I do my best to remain calm and solve the problem in the most efficient and professional manner.

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