Brendan C. Grady

**** ****** *******, ********, ** 17015

Phone: 717-***-**** E-Mail: yoxoi1@r.postjobfree.com

Objective

To find employment where I can work hard and display my talents to my employer. I moved recently to start over and I believe this would be a great job opportunity for me to use my technical expertise, customer service skills and my natural people skills to continue to help customers. To do my very best to go above and beyond what is expected to help myself and my employer advance in every way possible.

Experience

Centurylink 8/2010 – Present

Work as an E-Share Internet Support Chat Agent. Assist customers with slow speed, connection issues, retrieving email passwords, troubleshoot internet issues, set up dispatches, send orders out for customers, redirect to the proper department or upgrade issues to a specialist. Serviced the entire Centurylink DSL national network from the Carlisle, PA office. Handled at least 1000 – 2000 chats per month.

TOP Marketing LLC 5/2010 – 8/2010

Worked as a Direct Marketer doing a campaign for PP&L electricity customers to receive a discount on their bill by choosing an electric supplier with a low month-to-month variable market rate through MXenergy.

CDG Marketing LLC 7/2009-1/2010

Contacted previous donors of charitable/community wellness organizations to ask for donations/provide information and customer service. Inbound call center, repeated calls coming in constantly throughout the shift.

Commonwealth of PA, Division of WIC 6/2007 – 6/2009

I worked as a Clerk Typist 2 at the state agency WIC office. Helped manage 100k + WIC participating stores and each county office across the state, also dealt with all program participants. Used QuickWIC system to manage statewide WIC offices and participants. Kept the office in communication between departments so things ran smoothly in a hectic atmosphere. Heavy multitasking, 6 line in-coming telephone; did day to day work with the bank deposits, worked side projects for department heads. Routinely fixed broken copiers, printers, faxes, etc. Streamlined a process for inputting order requisitions for county offices saving approx. 75% of time to input orders. Troubleshoot/help employees with computer problems, reports, etc. Also trained a new supervisor and a new employee in WIC simultaneously in my department during a transitional phase where I was the only employee doing the workload of 3 employees.

Romano’s Macaroni Grill 4/2006 – 6/2007

I worked as a Head Line Cook doing pantry and brick oven at Romano’s Macaroni Grill. I also frequently worked double shifts, opened and/or closed every time I worked. One of 3 people doing opening/clean up. Also came in early to do prep work often. Stayed late and helped the dishwashers, helped bartender clean regularly.

Delta Dental 2004-2006

As a claims rejection clerk, I used multiple databases to determine dental insurance cliients’ eligibility and updating databases accordingly. I also filed claims into the system and either approved or denied dental claims. I then contacted clients over the phone accordingly and wrote and sent letters to the dentists, clients and additional third parties. I filed and helped take errors out of the databasing system. I was averaging 90 claims an hour, while the average amount of claims per hour handled by claims rejections clerks was about 40.

Education

Capitol Bartending School. 2007

Certified Mixologist. ServSafe certified.

Harrisburg Area Community College. 2003 - 2006

Major – Business Management (30 Credits)

Minor – Computer Information Systems

Skills

Microsoft Office (MOUS) Certified, 80 + WPM, working intimate knowledge of PCs and Macs, knowledge of business software, video/music editing software, background doing heavy multitasking on computers, studied computer programming in college, have a general knowledge of deeper systems functions, tweaks.