Insurance and Guaranty Specialist / Post Closer2 Mortgage Operations

Robert J. Zuccarelli

**** ***** **** **.

Raleigh, NC 27612

OBJECTIVE: To continue advancement in the mortgage Operations/ customer-service related environment that best utilizes my love of working with and helping people achieve their dream. My experience in these areas qualifies me as an asset to any company where my expertise can be utilized.

WORK HISTORY

11/2008 to 7/2009: First Place Wachovia Mortgage, Raleigh, NC

Post Closer/Insurance & Guaranty Specialist: Audit FHA loans for submission to HUD government agency for insurance and guaranty. Required to meet strict internal performance standards involving quality and quantity. Review all required documentation on all Purchase or Refinance loans to ensure that all pertinent, critical information is correct. Pursue all missing documentation by adhering to all required procedures. This requires a proactive stance in pursuing documents from within the Corporation, third parties and borrowers. Must be knowledgeable of all internal automated systems and be able to utilize them to prepare a complete and accurate submission package. Internal and External Relationships consist of CSCs, HUD Home Ownership Centers, Correspondent Lending personnel, Records Management, Borrowers, Servicing personnel, Custodian, Title Companies, Attorneys, Appraisers and Realtors

Excellent Communication Skills, both written and verbal, excellent organizational skills. Work independently with minimum Supervision. Possess good judgment and problem solving skills.

10/2006 to 04/2008: Home Consulting Services, Raleigh, NC

Office Manager: Ensuring day-to-day operations run smoothly and efficiently. Responsibilities for staff scheduling, telephone coverage, office supplies, vendor management. Work with potential investors and projecting debt-to-income ratios. Providing initial credit advice for loan qualification and worked as a liaison between investors and banks.

6/2005 to10/ 2006: Carteret Mortgage, Raleigh, NC

Loan Officer Assistant: Pre-qualifying potential home owners or investors by prescreening via the telephone and email, pulling credit, provide debt to income analysis; provide loan counseling and Loan Document assistance. Established Fraud Prevention Template on all potential Real estate Investors Proficient in Microsoft Office and most other common applications.

01/2005 to 04/2005 Fidelity Investments, Raleigh, NC (Temp)

Customer Service Representative (Financial Services): Assist plan participants with all aspects of payroll, human resources, and investment services, including: provide stock and mutual fund quotes; general account balances; provide detailed, plan-specific information; process exchange and future-mix transactions; initiate loans and withdrawals from participant funds; provide investment options and performance information to facilitate investment decisions; assist with payroll and time entry for participants.

02/2001 to 03/2002: Patton General Contracting, Raleigh, NC

Canvassing Manager: Provided leadership and organization within the canvassing department. Responsible for all training and hiring of employees, creation & maintenance of statistics on sales generated by leads. Interfaced with sales managers and vice president in order to meet organizational goals.

01/2000 to01/2001: Alltel Communications, Raleigh, NC

Network Technician II In a CO (metropolitan service center) environment, performed day-to-day maintenance of the DMS-100 CLEC switch, including troubleshooting T-1 lines, trunks and Dacs equipment; clearing alarms; building trunk groups; testing and turning-up DS0, DS1, and T-1 circuits; routine maintenance. Interfaced with network operations center (NOC) on a daily basis. Worked on trouble tickets issued from service repair group.

05/1980 to 09/1999: Nortel Networks, Research Triangle Park, NC

Over an almost 20-year career at Nortel, performed in a diverse range of positions, including Engineering Support Specialist, Installation Field Technician, Quality Auditor, Instructor, Tester/Repairer, and Business Systems Assistant. Acquired a comprehensive knowledge of technical, administrative and manufacturing environments and applications.

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