Sales Customer Service

David Hood

** ******* ****., *********, ***. N*R 8C3 Tel: 519-***-**** Email:yorlzi@r.postjobfree.com

A professional Manager with a solid track record of leadership across multiple functions including; Sales, Plant Operations, and Process Engineering groups. I can contribute to the growth of your organization with a strong focus on sales and exceptional customer service. An effective communicator of ideas and corporate goals who knows how to achieve results.

Areas of Expertise:

 Sales/ Customer Service

 Government Contracts

 Operations Management

 Process Engineering

 Purchasing/ Sub Contracting

 Product Development

 Plant Expansion & Equipment

Professional Experience

Accucam Machining, Cambridge Ont.

Accucam Machining manufactures machined and fabricated components supplying OEM’S within the construction, off highway, material handling, and defense sectors. The company operates facilities, warehouses in Canada and China offering domestic and off shore solutions.

Business Development Current

• Reporting to the Vice President.

• Assigned to identify, develop new customers and markets which will compliment the existing business.

• Prepare annual sales forecast.

• Cold calling potential customers seeking opportunities to participate in bids.

• Directly manage defense accounts.

Patriot Forge Co., Brantford Ont.

Patriot Forge Co. is a privately held manufacturer of open die forgings and seamless rolled rings. With operations in Canada and the US the company produces critical forged and machined components servicing the power generation, oil & gas, nuclear, military, aerospace and heavy industrial equipment markets.

Manager Sales, Planning (2009-2010)

• Managed a staff of 10 Sales Representatives and commissioned Sales Agents in maintaining customer satisfaction and weekly sales quotas.

• Championed quotation activities with department Managers; Purchasing, Metallurgy, Process Engineering, Sub-Contracts, Manufacturing in establishing best methods and lowest production costs.

• Analysis and reporting of sales activity by Sales Representative, Customers and market segments.

• Authorized price, profit margin, delivery of quotations and sales orders.

• Resolved Customer complaints, corrective action requests and non conformance issues.

• Conducted negotiation of pricing, terms and credit requests with key accounts.

• Established Customer priorities and delivery commitments with all manufacturing groups.

• Contract Administrator responsible for all Government contract activities; Review of contract and applicable clauses, prepare cost estimates, perform risk analysis, establishing price and delivery schedules, oversee inspection and witness points.

Manager Process Engineering Group (2005-2009)

• Directed a team of Process, Mechanical Engineers, and Junior Metallurgists, planning, scheduling of individual assignments. Ensuring that all documentation, manufacturing inspection test plans comply with Customer specifications and Quality System requirements

• Continued responsibility as Sales Account Manager for Military related products.

• Liaison with Sales in developing process capabilities, proposals and participated in Customer meetings.

• Minimized manufacturing costs through improved die designs, effective process planning and optimizing existing inventory.

• Developed a Document Management system to improve the upload, retrieval and quality of production drawings.

• Provided ISO 9001 quality system training and instruction to Process Engineering and Sales staff.

• Conducted employee performance appraisals, training, disciplinary actions.

• Participated in Senior Management projects: Continues Improvement, Document Management, and Value Stream Mapping.

Sales; Power Generation, Military and Aerospace Applications (2002-2005)

• Achieved 100% sales growth in military, aerospace and hydro power generation products.

• Promoted Patriot Forge’s “value added” capabilities to new and existing accounts.

• Conducted Sales calls on existing and prospective accounts.

• Appointed as Designated Official with Canadian Controlled Goods Program.

• Sourced qualified suppliers for required sub-contract operations.

Manager Machining Services (1999-2002)

• Assigned to develop and manage a finish machining operation for the Patriot Group of Companies.

• Completed initial Plant Design and Layout of a 10,000 sq ft machining facility on existing property. Participated in the solicitation and evaluation of construction tenders.

• Selection and purchase of machinery, inspection equipment, software and tooling.

• Prepared Pre Start Health and Safety Reviews for new equipment.

• Conducted recruitment, training and disciplinary action for 16 direct reports.

• Retooled equipment and processes in response to product changes.

• Purchasing, vendor assessment and approvals of machining sub contractors.

Operations Manager, Paris Division (1993-1999)

• Managed a 30,000 sq ft open die and ring rolling facility with 25 direct reports; skilled trades, NDE inspectors, technicians, supervisors, semi skilled and general laborers.

• Provide assistance to Sales in terms of cost estimates, delivery information and process capabilities.

• Expanded plant capacity and capabilities, achieving 50% increase in monthly throughput.

• Inclusive responsibility for the operations; P&L, Recruitment, Implementation and training of Quality Systems, Delivery Performance, Maintenance, Purchasing, Health and Safety.

• Budgeting of maintenance and plant expenditures consistent with backlog and projected utilization reports.

• Assessment, recommendation and layout of additional capital equipment.

Sales (1988-1993)

• Directly managed accounts in the nuclear, railway, power generation sectors.

• Call on key Customers promoting Patriot Forge and securing additional business.

Academic Studies

• Completed core studies in Business Administration program, Wilfrid Laurier University.

• ISO 9000 Quality Systems Auditor Training, Dresser -Rand

• Industrial Engineering, Conestoga College.

• Vocational Studies (Metallurgy, Principles of Heat Treat); Mohawk College

References available upon request

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