Customer Service Administrative Assistant
Resume:
Danielle Kowalski
Phoenix, AZ 85014
Summary:Assiduous individual seeking an opportunity to gain experience and a focused direction in a friendly and professional office environment
Job Experience:
Boy Scouts of America :2010-2011
Grand Canyon Council
2969 N Greenfield Rd
Phoenix, AZ 85016
Position: Administrative Associate
Main Duties: Entering data into the Organization’s database system; data entered included donations received, registration applications for new adults and youths entering Scouting and updating any other information needing to be corrected or maintained;. also, soley headed a brand new initiative to ensure all direct contact leaders (approx. 20,000 leaders) were fully trained in 5 specific field which required manually setting up and maintaining mass amounts of spreadsheets to track the leader’s training or lack of.
Lonestar Steakhouse & Saloon: 2008-2010
1743 E Camelback Rd
Phoenix, AZ 85016
Position: Server
Main Duties: Provided customer service to guests dining in the restaurant, which
included taking orders, filling orders, efficiently maintaining any other needs requested by the guests and tendering cash and credit cards properly while taking payment for bills.
The Vine Tavern: 2008
2800 E Indian School Rd
Phoenix, AZ 85018
Position: Cocktail Server
Main Duties: Provided customer service to guests dining in the restaurant, which included taking orders, filling orders, efficiently maintaining any other needs requested by the guests and tendering cash and credit cards properly while taking payment for bills.
Gust Rosenfeld, PLLC: 2007
201 E Washington St Suite 800
Phoenix, AZ 85004
Position: Copy Center Technician
Main Duties: Assisted attorneys, paralegals, secretaries, support staff and
administrators with copying documents as requested; routing and
sending incoming and outgoing mail and faxes; set up, took down, and stocked all conference rooms with necessary supplies for meetings such as office supplies, beverages, food and documents as needed and/or required for the meeting; received and handled
most packages and hand deliveries; cleaned, maintained and stocked break rooms, kitchens and supply rooms; answered and directed incoming phone calls; developed many problem solving and time management skills while balancing time sensitive
documents, mail and other various materials while ensuring each task was completed by the deadline given; overall ensured the readiness of the office.
Fish Market: 2006-2007
1720 E Camelback Rd
Phoenix, AZ 85016
Position: Server
Main Duties: Provided customer service to guests dining in the restaurant, which included taking orders, filling orders, efficiently maintaining any other needs requested by the guests and tendering cash and credit cards properly while taking payment for bills.
Denny’s: 2004-2006
3315 N Scottsdale Rd
Scottsdale, AZ 85257
Position: Server
Main Duties: Provided customer service to guests dining in the restaurant, which
included taking orders, filling orders, efficiently maintaining any other needs requested by the guests and tendering cash and credit cards properly while taking payment for bills.
Sears: 2003-2004
4531 E. Thomas Rd
Phoenix, AZ 85008
Position: Main HUB or Office Associate and ISM Advertising Team Associate
Main Duties: Controlled and directed incoming phone calls in which wee received on a multi-line phone system; supervised and verified the accuracy of all incoming and outgoing store merchandise being picked up or delivered; balanced and counted all cash
drawers and safes used in the store; handled all daily sales reports as well as distributed appropriate reports to the proper managers of each department; dealt with customer relations and ensured all ad signing as correctly dated, priced, and placed on the sales floor.
Media Impressions: 1999-2003
1111 N 3rd St
Phoenix, AZ 85004
Position: Administrative Assistant
Main Duties: Filed paperwork; answered phones; developed and implemented a
categorization system for all TV and radio media received from clients; produced agendas, meeting notes and documents for annual client and company meetings and processed and mailed important letters for company affiliates and clients.
Additional Skills and Qualifications
Typing Speed: 55 WPM
10 Key Touch Speed: 9600+ key strokes per minute
Proficient in PC and Microsoft Office Programs
Familiar with Macintosh systems and programs
Efficient in completing standard administrative tasks using most office equipment
Amazing customer service skills
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