Customer Service Manager

Krista D. White

Tel: 301-***-****

301-***-****

Email: ******.*********@*****.***

Employment

July 2008- May 2011, Crowne Plaza Hotel-Crystal City, Arlington, VA

Front Desk Agent with administrative duties in customer service, billing, PBX operation, concierge, guest registration, cash handling and reconciliation, shuttle dispatch, and guest room coordination of a 308 room property.

February 2006- May 2007, FDY Retail Incorporated, Bowie, MD

Cashier with customer service, audit & balance procedures, food preparation, and key-holder experience.

March 2005- February 2006, Market America Sales Company, Temple Hills, MD

Professional receptionist hired for work in data entry, customer service, filing, and call center.

May 2004- September 2004, Dollar General, Clinton, MD

Cashier at hiring and promoted to shift manager with experience in customer service, cash handling, inventory, and key-holding.

March 2002- August 2003, Petsmart, Oxon Hill, MD

Stock clerk at hiring and promoted to the specialty department working with exotic animals.

Personal/ Special Skills

MS Office Suite, Opera PMS, Holidex Plus, Word Processing, accurately type 60 wpm, fax, copy, scan, basic accounting, and PBX & ROLM phone operations.

Professionalism Awards

Total Hotel Yield of the Month Award, July 2010

B. F. Saul's Our Big 3 Award, 2009-2010

B.F. Saul's Service Award, 2008-2011

Happy, Professional Team Member Award, 2009

Education

Bachelor of Science in Business Administration

Bowie State University, Bowie, MD

Anticipated Graduation Date: December 2012

Professional References

Jarred Drown 443-***-****

Toni Rodgers 301-***-****

Mario Soriano 703-***-****

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