Rook Resume

Christine Rook

*****@*****.***

*** ****** **.

Brentwood, CA. 94513

925-***-**** Home

415-***-**** Mobile

I would describe myself as an extremely dependable, punctual, hardworking woman. I began in the automotive industry two days out of high school, and hit the ground running. Working my way up to Office Manager. Mastering every desk in the business office. I was the first one there and the last one to leave most days. Getting the job done on time is something that I take very seriously and never fail to do. I also know that I can achieve these goals and still treat people the way that I would want to be treated each day. When I moved to the mortgage industry I took all of my work ethics with me and succeeded quickly there as well. I look forward to new challenges each day.

Work Experience

Loan Consultant

Diablo Funding Group – Alamo, Ca.

May 2007 to October 2007

Responsible for my own scheduling of advertising each month to obtain leads to be taken by phone and sold over phone. Meet with clients face to face to complete paperwork and collect documentation. Locate proper bank for loan to be sent to. Prepare paperwork for submission. To keep client updated throughout entire process to keep them informed. Provide all additional documentation for funding. Follow up with client after funding for guarantee of satisfaction.

Loan Consultant/Team Leader

American Financial Lending Inc. – San Ramon, Ca.

February 2004 to May 2007

Mentoring new agents. Conduct training classes for new agents. Run sales meetings daily. Assist with day to day operation of the broker’s office. Responsible for my own scheduling of advertising each month to obtain leads to be taken by phone and sold over phone. Meet with clients face to face to complete paperwork and collect documentation. Locate proper bank for loan to be sent to. Prepare paperwork for submission. To keep client updated throughout entire process to keep them informed. Provide all additional documentation for funding. Follow up with client after funding for guarantee of satisfaction.

Office Manager

Antioch Auto Center – Antioch, Ca.

May 2002 to February 2004

Manage daily operations of the business office. Oversee 13 employees. Responsible for scheduling employees work schedules. Guide employees daily to accomplish their tasks each day for success. Maintaining accounting schedules and cash balances. Communicate with other department managers. Prepare end of month reports for dealership and factory. Responsible for interviewing all office personnel and training those personnel as well. Reconcile flooring reports. Troubleshoot problems as they arise.

Office Manager

Marin Honda – Corte Madera, Ca.

June 1984 to May 2002

Responsible for weekly semi monthly and monthly payroll. Handling of all Human Resource responsibilities. Balancing cash drawers and completing bank deposits daily. Attend weekly managers meetings. Manage daily operations of the business office. Oversee 6 employees. Responsible for scheduling employees work schedules. Guide employees daily to accomplish their tasks each day for success. Maintaining accounting schedules and cash balances. Communicate with other department managers. Prepare end of month reports for dealership and factory. Responsible for interviewing all office personnel and training those personnel as well. Troubleshoot problems as they arise.

Skills

Processing of New and Used Car Deals

DMV Processing

Accounts Payable

Accounts Receivable

Schedule Reconciliation

Statement Preparation

Account Reconciliation

Payroll

Human Resources

Warranty Submission

Sales Commission Reconciliation

Cash Drawer Balancing

Bank Deposits

Loan Document Preparation

Lead Generation

Customer Service

Education

Petaluma Sr. High School

Reynolds & Reynolds Systems Administrator Training

ADP Training (Accounting and Payroll)

Computer Skills

ADP Computers System

ADP Payroll

Reynolds & Reynolds ERA System

MS Office

Excel

Point

References

Misty Smart – Mortgage Account Executive 707-***-****

Keith Rey - General Manager 415-***-****

Bridgid McGuiness – Processor 209-***-****

Roberta Kenney – Automotive Bus. Mgr. 415-***-****

Contact this candidate