Management

LEROY GARRETT

*** ***** ******* ***** ? Mansfield, TX 76063 Home: 682-***-**** ? Cell: 214-***-**** ? Email: **********@*****.***

Objective: Seeking a position with a diverse company that values knowledge, skill, new ideas and commitment in its employees.

Core Experiences:

P&L Management ? Production Management ? Client Relations ? Innovative Processes ? Proactive Approach ? Change Management ? Multiple Project Management ? Team Player/Builder ? Self Motivated ? Account Management ? Strategic Planner ? Results and Detail Oriented ? Problem Solver

Professional Experiences:

Southland Corporation (7-11) - Arlington, TX

Retail Store Manager 12/04 – 12/06

Managed all store operations. Maximized sales and profitability by focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, payroll management, risk management, and daily operational cost control. Analyzed store’s financial data and took action to grow revenues, control costs, and ensured appropriate inventory management to achieve sales and profit goals. Hired, trained, and developed store employees. Scheduled, organized and directed work assignments. Resolved routine concerns and escalated customer complaints. Controlled store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.

Convergys Corporation (AT&T) – Lubbock, TX 5/97 – 12/04

Call Center Operations Manager

Defined inbound/outbound service requirements and translated those requirements into specific service plans. Resolved client concerns through innovative approaches. Tracked and trended data reviews against projected goal results and developed improvement plans to achieve the desired outcome. Produced outstanding performance results that consistently exceeded organization expectations through teaming with clients, peers and superiors. Improved key performance indicators through quality assurance accountability measures. Analyzed trending data and training needs to maximize revenue-generating efficiencies. Skilled at analyzing and managing service impacting indicators such as: Service Levels, ACD, Average Call Handle Time, Cost per Call, Staffing, E-Talk, Schedule Adherence, Turnover, Quality Assurance, Team Training, Help Desk Escalation, Billing and customer service WOW factors.

United States Air Force – Worldwide 3/77 – 5/97

Inventory Manager

Managed all ordering and warehouse operations through sound management practices. Prepared budgets and controlled funds. Maintained full responsibility for assets and fleet management valued at over $50 million dollars. Oversaw safety and security processes from training to adherence. Generated and solicited ideas on process improvement. Developed and implemented action plans to improve performance. Coordinated work activities and tracked/trended training needs in relation to the success of divisional goals. Monitored adherence to inventory control procedures.

Education:

Bachelor of Science Degree in Business and Marketing

Eastern New Mexico University - Portales, NM

Associates of Science Degree in Logistics

Community College of the Air Force – Cannon AFB, NM

?Attended numerous leadership and management development training classes

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