Sales Manager

Harlen J. Lantz

*** ******* ******

White Lake, MI 48386

***/***-**** *******@***.***

Objective To capitalize on proven Sales and Finance and Insurance experience in a challenging role

where strong motivational skills, a competitive spirit and the ability to build sales and

profits can be of immediate and lasting value.

Qualifications Summary

● Assertive, profit-focused professional with a proven record of achievement in sales, customer satisfaction,

profit production and assisting others in closing difficult sales.

● Resourceful, imaginative decision-maker and problem-solver who enthusiastically accepts new challenges …

identify needs, overcome objections and initiate action to achieve desired results.

● Effective, persuasive communicator and negotiator skilled in bringing ideas to reality … a team player able to

build profitable relationships with major financial institutions.

● Hardworking and innovative with a strong personal motivation for success … combine sound judgment and

common sense in developing business strategies and solutions to complex problems.

Career Highlights

DWYER & SONS 2000-Present

Business Manager (2001-2011)

Executed aggressive strategies for building Finance & Insurance and aftermarket sales in the highly competitive

automotive dealership market. Applied expertise, interpersonal skills and sales abilities in building staff interest,

customer confidence, sales, gross profit and banking relationships. Organized department, effectively training

personnel in Finance & Insurance sales methods and techniques.

● Developed solid banking relationships, significantly facilitating credit approvals and deliveries.

● Built profitable relationships and rapport with Ford Motor Credit, J.P. Morgan-Chase, Huntington Bank, U.S.

Bank, AmeriCredit, Credit Union One, Credit Analysts and dealer relationship managers.

● Initiated programs generating substantial increases in service contracts and aftermarket sales.

● Improved per unit averages.

New and Used Car Sales (2000-2001)

Responsible for building sales volume and profits in a competitive automotive market. Maintained

strong customer satisfaction ratings, expanded customer base and developed referral network. Utilizing creative,

selling and prospecting techniques, effectively built awareness and sales.

● Promoted to Business Manager based in dedication, commitment, enthusiasm and ability.

FISHER AUTOMOTIVE GROUP 1995-2000

Sales – Subaru

Gained valuable experience, insight and understanding of business operations. Interacted with customers outlining and selling vehicle features and benefits.

SUBSTANCE ABUSE COUNSELOR 1993-1995

Working in diverse environments, provided individual and group counseling to chemically dependent adolescents and adults. Developed and implemented treatment plans. Facilitated educational lectures. Efforts included case management, after care planning, detoxification counseling and crisis management.

Harlen J. Lantz

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Education

OAKLAND COMMUNITY COLLEGE

Psychology Studies

Certifications

Finance & Insurance – Subaru of America

Finance & Insurance – Volvo of North America

Menu Selling - Rhomar and Associates

Fundamentals of Substance Abuse Counseling

Proficient with Excel; Reynolds and Reynolds

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