Administrative Position
Resume:
Nikki Courtney
Ellenwood , Ga 30294
*****************@*****.***
OBJECTIVE: To obtain a position that will allow me to apply my knowledge and skills with an attitude of commitment and excellence within your company.
QUALIFICATIONS
- Obtained a BA in General Studies/ Minor in Social Science
- Strong oral and written communication, organizational and problem-solving skills
- Capable of multi-tasking and successfully meeting deadlines
- Ability to work independently and in a team environment
-Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook and Lotus 1-2-3
-Proficient use of accounting methods
EDUCATION
-2005-2007 Associate Degree in Office Administration, Northwestern State University
-1999-2004 Bachelors Degree in General Studies, Northwestern State University
-1999-2002 Associate Degree in Arts, Northwestern State University
EMPLOYMENT
2011-present Police Reports Technician ( Atlanta Police)
-maintains logs and records; may research the impact of proposed legislation and grant funding availability; may supervise assigned staff, etc.
-Performs a variety of routine clerical, secretarial, administrative work in support of law enforcement activities.
-Reviews all reports from officers for completeness and follow-up.
-Assists in the preparation of a variety of reports and records including accident reports, tow-in reports, citation reports, offense reports, arrest/booking reports, reports of investigation, field interrogation reports, alcohol reports, influence reports, vehicle impoundment form, traffic hazard report, and other reports of a similar nature.
-Records and files citations; merges police reports into the Records Management System.
- maintain the New World Records Management System, enters data into the computer, and generates a variety of law enforcement management system reports.
-Operates National Crime Information Computer (NCIC) criminal data information systems.
-Provides a variety of police related information to the public and governmental agencies.
-Receives incoming calls, determines nature and urgency of calls, and coordinates appropriate response.
-Receives requests from officers on call for special or specific information; follows up with appropriate information and relays the same back to the officer.
-Serves as a personal assistant to command staff and provides a variety of administrative assistance as needed.
-Composes a variety of correspondence, reports and other materials requiring independent judgment as to content, accuracy and completeness.
-Establishes and maintains records systems using moderately independent judgment.
2010-2011 Communications Dispatcher ( Atlanta Police Dept.)
-Responsible for receiving law enforcement, disaster, and weather information through various means such as telephone, teletype, and two way-radio, and transmitting the information to the appropriate person and/or agency
2007-2008 La Petite Academy , Decatur , GA
-Assisted lead teacher with lesson planning
-Taught and assisted students (Pre-K) in the learning process
-Worked with daycare teachers as a team to maintain order and direct students
-Assisted director with office duties such as printing weekly newsletters and reports
-Posting of weekly lesson plans in the classroom, parent newsletter, informative sheets for payments, distributing meals for students, and decorating of the classrooms pertaining to seasons, months, and holidays
-2007-2008 ProCore Solutions, N. Marietta , GA
- Answered and directed incoming calls to call center and executives
- Distributed, organized, and processed incoming and outgoing mail
-Signed for FedEx and UPS packages and distributed to executives
-Entered plastics into Excel Spreadsheets, CSR, and C4
-Greeted Visitors and Demonstrated Customer Service Skills
- Ordered supplies for the facility
2006- 2007 Music Teacher, Weaver Elementary, Natchitoches , LA
- Planned and implemented curriculum for students
- Integrated music and socialization activities to promote learning in a classroom setting
- Coordinate with teachers on projects and special events
- Maintained a student-centered learning environment
2004-2006 Photo Technician, Walgreen's, Natchitoches , LA
- Monitored inventory and ordered supplies for the specialized areas
- Provided quality customer service with emphasis on recognizing customer needs
- Knowledge of proper handling of hazardous materials
- Strong cash handling ability
- Exceeded service goals monthly and quarterly
2000-2005 Dormitory Receptionist, Northwestern State University , Natchitoches , LA
- Implemented standard policies and procedures
- Provide daily support to faculty and resident students
-Monitor internal and external customers to ensure a safe environment
REFERENCES
Fedora Brown
2025 Day Street Alexandria , Louisiana 71303
Tawana Bobb
P.O. Box 445 Boyce , Louisiana 71409
Ruby M. Gallion
110 Cedar Grove Drive Natchitoches , Louisiana 71457
Stanford Medlock
213 Live Oak Circle Natchitoches , Louisiana 71457
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