Customer Service Representative
Resume:
Erianna C. Jones
Detroit, MI 48227
*****.*********@*****.***
OBJECTIVE:
To secure employment that will allow me to utilize my leadership skills and apply skills gained from previous employment. I am interested in a full-time position with the possibility of career growth and mobility.
SKILLS PROFILE:
Leadership skills, communication skills, team-player, and goal oriented. Proficient in computer applications such as: Ms Word, Ms Excel, Internet, and Quick Books.
EMPLOYMENT HISTORY:
Minacs Onstar, Warren, Michigan
Customer Service Representative (July 2010- Present)
Responsibilities include meeting designated goals for AHT (Average Handling
Time), assisting customers with reactivating their OnStar service, answering questions, data entry, and various projects as requested team leaders.
Rome’s Portraits & Videos, Eastpointe, Michigan
Receptionist (February 2009 – August 2010)
Responsibilities included scheduling appointments, cashier, keeping the front lobby area in order at all times, distributing mail, maintaining office supplies, assisting with typing, filling, copying, and various projects as requested by supervisor.
Graphic Science, Royal Oak, Michigan
Prep Worker (June 2008 – February 2009)
Responsibilities included prepping paperwork, jacket-loading, clerical, coping, and faxing.
EDUCATION:
Oakland Community College, Southfield, Michigan
Studies from September 2010 – Present
Thomas M. Cooley High School, Detroit, Michigan
Graduated: June 2008, Diploma
References are available upon request.
Contact this candidate